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‎08-12-2017 12:24 PM - last edited on ‎07-02-2019 04:10 AM by Retired

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Hi there,

 

Wondered if anyone could help.  I joined HP Instant Ink over a year ago.  Apart from the first ink cartridges sent i have never recieved anymore.  Ok I thought as i dont print that often.  I do however visit the page to connect my printer and update.  Now I have ran out of ink.  The HP page still seems to think everything with my ink levels are fine.  I have not missed any payments and updated my change of address soon after I moved.  Any help or advice would be great,  Thanks in advance.

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1 ACCEPTED SOLUTION

Accepted Solutions

‎08-13-2017 01:37 PM

HP Recommended

Hi,

Please use the link below to login to your account and check if you have any shipments pending. Also check for any record of a welcome pack that should have been sent shortly after your enolled.

If there's no sign of a shipment and you are out of ink, please use the link below to contact instant ink support and request new cartridges (logout of the account to see the contact details).

Use the country flag option to select your country support.

https://instantink.hpconnected.com/ie/en/r

"
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--Please mark the post that solves your problem as "Accepted Solution"

View solution in original post

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25 REPLIES 25

‎08-13-2017 01:37 PM

HP Recommended

Hi,

Please use the link below to login to your account and check if you have any shipments pending. Also check for any record of a welcome pack that should have been sent shortly after your enolled.

If there's no sign of a shipment and you are out of ink, please use the link below to contact instant ink support and request new cartridges (logout of the account to see the contact details).

Use the country flag option to select your country support.

https://instantink.hpconnected.com/ie/en/r

"
"Say "Thanks" by clicking the Kudos Star in the post that helped you.

--Please mark the post that solves your problem as "Accepted Solution"
Was this reply helpful? Yes No

‎09-27-2017 02:40 AM

HP Recommended

Well I also joined a year ago, and joined the 300 pages a mnth level. I finaly recieves the new ink cartrages in june of this year and didn't need to put them in until last week. It all depends on how much you are printing. there is a lot of ink in these subscription packs. compaired to store bought cartrages.. I love the program.

 

DocZimmerman

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‎10-15-2017 07:44 AM

HP Recommended

I too have not had to replace cartridges for some time. When I did today they are coming up as non-HP cartridges, but are the ones that were sent to me.

It then says as non-HP cartridges they are unable to assess the number of pages printed or levels of ink for my Instant Ink account

What do I do?

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‎10-16-2017 07:09 AM

HP Recommended

Hey @Jackypat, I'd like to help. 

 

Please provide me with either your Instant Ink account or the email address associated to your account. Please do not post this information publicly, instead, send me a private message. 
 
How To Send A Private Message - https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...
 
Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎10-19-2017 12:06 AM

HP Recommended
I’ve had this same exact issue as well. Interesting!
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‎10-19-2017 06:19 AM

HP Recommended

For account specific help @m_concha, feel free to send me a private message with your account number or your email address and I'll do all I can to help. 

 

Lisa 
- HP Instant Ink

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎10-19-2017 06:25 AM

HP Recommended

Sorry unable to find Private Message link

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‎10-19-2017 06:35 AM

HP Recommended

You should see the option here to send me a private message: https://h30434.www3.hp.com/t5/user/viewprofilepage/user-id/1608785

 

^ This is my profile page. 

 

Lisa 
- HP Instant Ink

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

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‎10-31-2017 08:46 AM

HP Recommended

Got the same problem, no ink sent for months; therefore have no backup and lots of work to do.

Instant ink does not save money unless you are a constatn user.

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