cancel
Showing results for 
Search instead for 
Did you mean: 
tusfactor
Level 1
7 6 0 0
Message 1 of 13
347
Flag Post
HP Recommended

PATHETIC CUSTOMER SERVICE CENTRE 18002587170

HP DeskJet Ink Advantage 4535 All-in-One Printer
Microsoft Windows 7 (64-bit)

I have bought this machine from Dubai on November 11, 2015 for use in India. The machine is out of warranty. I have been chasing the call center for last 3 days to have the  machine work in Mumbai, India. Apparently, the compatible cartridge no 652 (BLACK) is not available in India. I bought cartridge no 680 on call center advise but it did not work citing incompatibility. I was informed that if cartridge 652 can give a legible printout after refilling of the cartridge then a regionalisation process can be initiated at an authorised service center which will allow the printer to work on locally procured cartridges as well. All on call center advice. I got the cartridge refilled and it gave a good print out. Upon going back to the call center I was told that no such process exists or I was given wrong information. I was advised this by Ms Somashree on 8th November. Today I spoke to Haidar and got him to talk to service center on conference call. No solution. Mr Haidar transferred me to Mr Tanmay, so called higher technical team and he after keeping me on hold for 10 minutes, hung up the phone. HUNG UP ON A CUSTOMER. WORST, WORST, WORST CUSTOMER SERVICE EXPERIENCE.

 

I urge someone in HP to look into this dereliction + incorrect information and above all a solution to this problem.

12 REPLIES 12
HP Support Agent
HP Support Agent
6,085 6,072 446 487
Message 2 of 13
300
Flag Post
HP Recommended

PATHETIC CUSTOMER SERVICE CENTRE 18002587170

@tusfactor, Welcome to HP Support Community!

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

TEJ1602
I am an HP Employee

Reply
0 Kudos
tusfactor
Level 1
7 6 0 0
Message 3 of 13
271
Flag Post
HP Recommended

PATHETIC CUSTOMER SERVICE CENTRE 18002587170

I have responded to your message privately.

 

Looking forward to your remedial actions.

Reply
0 Kudos
HP Support Agent
HP Support Agent
6,085 6,072 446 487
Message 4 of 13
244
Flag Post
HP Recommended

PATHETIC CUSTOMER SERVICE CENTRE 18002587170

@tusfactor

 

I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.  You should be contacted within 2-4 business days (this does not include weekends or holidays).  Response times may vary by region.

 

Thanks for understanding.

TEJ1602
I am an HP Employee

Reply
0 Kudos
tusfactor
Level 1
7 6 0 0
Message 5 of 13
226
Flag Post
HP Recommended

PATHETIC CUSTOMER SERVICE CENTRE 18002587170

This was posted / replied by you on 13-11-2019.

Quote:

I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.  You should be contacted within 2-4 business days (this does not include weekends or holidays).  Response times may vary by region.

 

Thanks for understanding.

UnQuote:

 

It is now 9 days and no one from HP has bothered to contact me by any mode and offer solution. I wonder if your escalation desk performs in such a fashion then I should better junk the machine.

 

Reply
0 Kudos
HP Support Agent
HP Support Agent
6,085 6,072 446 487
Message 6 of 13
206
Flag Post
HP Recommended

PATHETIC CUSTOMER SERVICE CENTRE 18002587170

@tusfactor

 

Checking with the concerned team. Will write back once I get a reply from them.

 

Thanks for understanding!

 

 

TEJ1602
I am an HP Employee

Reply
0 Kudos
tusfactor
Level 1
7 6 0 0
Message 7 of 13
191
Flag Post
HP Recommended

PATHETIC CUSTOMER SERVICE CENTRE 18002587170

Hello, someone from HP office called me from 03366243900 on 26/11 however I was not available. There is no response on calling back to this number.

 

Please ask someone to call back on given numbers @ 11 am Mumbai time.

 

Thanks, Waiting for URGENT solution to this.

 

16 (Sixteen) Days and counting to resolve this.

Reply
0 Kudos
HP Support Agent
HP Support Agent
6,085 6,072 446 487
Message 8 of 13
173
Flag Post
HP Recommended

PATHETIC CUSTOMER SERVICE CENTRE 18002587170

@tusfactor

 

You will be contacted by the concerned team at the earliest.

 

Thanks!

TEJ1602
I am an HP Employee

Reply
0 Kudos
tusfactor
Level 1
7 6 0 0
Message 9 of 13
143
Flag Post
HP Recommended

PATHETIC CUSTOMER SERVICE CENTRE 18002587170

Hello,

 

Our Original Complaint: 8-11-2019

Your last response: 28-11-2019 assuring resolution at earliest

Today: 9-12-2019

 

No solution in sight. No contact from your side. No reply from your end.

 

I believe title of this conversation is very very apt 'PATHETIC CUSTOMER SERVICE'.

 

31 DAYS AND COUNTING.

Reply
0 Kudos
HP Support Agent
HP Support Agent
6,085 6,072 446 487
Message 10 of 13
125
Flag Post
HP Recommended

PATHETIC CUSTOMER SERVICE CENTRE 18002587170

@tusfactor

 

Apologies for the inconvenience caused. I have re-escalated the case and this will be taken care of and I shall follow up with you on this.

 

Thanks for understanding!

 

 

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation