• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need the WPS PIN to connect your printer? Click here for tips and tricks!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-20-2022 09:38 AM - last edited on ‎03-21-2022 10:10 AM by Retired

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

My HP envy printer/scanner is stuck on the loading screen. I have tried unplugging it and waiting  (multiple times). I’m also follow the instructions from post from a few years ago that said to unplug it and remove ink cartridges. Cannot turn device off without unplugging. 

I have had this printer 2+ years and this is a new problem. 

Category:
3 people had the same question
3 REPLIES 3

‎03-23-2022 08:48 AM

HP Recommended

@AGen1

 

Welcome to the HP support community.

 

I understand that your printer is not booting I am glad to assist you.

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎03-26-2022 10:43 AM

HP Recommended

I am have an HP ENVY Photo 7855 and is frozen and won't load. Do you have a fix?

Was this reply helpful? Yes No

‎03-28-2022 04:42 AM

HP Recommended

@DB1401

 

Welcome to the HP support community.

 

I understand that your printer is not booting I am glad to assist you.

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.