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‎03-20-2022 09:38 AM - last edited on ‎03-21-2022 10:10 AM by Retired

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

My HP envy printer/scanner is stuck on the loading screen. I have tried unplugging it and waiting  (multiple times). I’m also follow the instructions from post from a few years ago that said to unplug it and remove ink cartridges. Cannot turn device off without unplugging. 

I have had this printer 2+ years and this is a new problem. 

Category:
3 people had the same question
3 REPLIES 3

‎03-23-2022 08:48 AM

HP Recommended

@AGen1

 

Welcome to the HP support community.

 

I understand that your printer is not booting I am glad to assist you.

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎03-26-2022 10:43 AM

HP Recommended

I am have an HP ENVY Photo 7855 and is frozen and won't load. Do you have a fix?

Was this reply helpful? Yes No

‎03-28-2022 04:42 AM

HP Recommended

@DB1401

 

Welcome to the HP support community.

 

I understand that your printer is not booting I am glad to assist you.

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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