Envy x360 laptop hinge broke on its own and split the screen.

[jfcrowell]

I opened my Envy this morning only for the right hinge of the laptop to break into small plastic pieces along my desk, not only warping the screen but creating ever-growing cracks along the bottom-right of the display. I fear closing the laptop now will only worsen the situation. My warranty expired on this machine last year, yet I did nothing out of the ordinary today when opening it. Is this a common issue with the Envy model? And what's suggested for finding a way to repair my device? I need this laptop for work. Thank you.

[VikramTheGreat]

Hi @jfcrowell,

Welcome to the HP support community.

Sorry to hear about the issue. To help you better, do share the image of the crack, and as the warranty has expired, repair will be chargeable. Let me know in private.
 

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[jfcrowell]

Images provided below. Warranty or not, I do have to express frustration about being charged for repairs to what appears to be a manufacturing defect, especially given that I've seen more than one post made by this community within the last 72 hours discussing the same issue that I'm currently facing in regards to HP laptops (Example 1, Example 2, Example 3, Example 4, Example 5, Example 6, Example 7), but this can be discussed further in private. I appreciate your assistance.

[VikramTheGreat]

Hi @jfcrowell,

Thank you for sharing the images and details. I tried to find the details related to the product, but there are no free service or repair options available for this product.

For further assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name.  

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

VikramTheGreat

HP Support