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‎09-10-2017 03:06 PM - edited ‎09-10-2017 03:06 PM

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@Henko @cgruchy11

 I  have reported all of these threads to HP Admins. I have been told that HP has communicated with Microsoft and they are working to resolve it.

I am simply the messenger so unable to give more details.

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‎09-10-2017 03:18 PM

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In reply to the latest post from CherylG, thanks, I have also reported the issue to both Microsoft and HP. I currently using the Windows Update tool named wushowhide (supposed to be from Microsoft, did speak to to the Microsoft level 2 tech after they elevated my case, they said they were aware of that software and it was ok to use it to hide the update). Glad to see from your post that they are working on it, hope they will fix it. A question to CherylG and anyone else who would know, would not the HP Support Assistant software that is on HP computers identify the updated driver when it becomes available? I have never had any problems installing drivers or other software that the HP Support Assistant lists as available, they all installed fine and continue to work fine.

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‎09-10-2017 03:27 PM - edited ‎09-10-2017 03:29 PM

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@nrcross

Yes,HP SA should notify of new driver when available. You can also open it and check for updates manually every few weeks just to double check.

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‎09-10-2017 06:46 PM

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CheryIG are you from HP company? I see you have HP Expert avatar.
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‎09-10-2017 07:22 PM - edited ‎09-10-2017 07:27 PM

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@quilava2191

No, I am not an HP employee. I have the avatar because I am a member of  a group known as> HP Expert Program.

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‎09-11-2017 02:12 AM

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 Accept as Solution

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‎09-11-2017 02:36 AM

HP Recommended

This error has been showing for more than a week and retry does not solve the problem. Can HP and Microsoft please put their heads together and get it fixed. I suspect this error is preventing other updates from being applied. Clearly many peple have this issue and its been around for a long time.

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‎09-11-2017 04:44 AM

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HP Development Company, L.P. - System - 5/26/2017 12:00:00 AM - 6.0.21.1 - Erro 0x800f0247

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‎09-11-2017 05:28 AM

HP Recommended

I think that this problem is solved. I just used Windows 10 Updater and now my computer and Windows is ok. 

I have HP ProBook 430 G4 64-bit Intel i3 SSD. 

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‎09-11-2017 05:45 AM

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Really Valto? Can you check your HP Mobile data protection driver version on your device manager? Its 6.0.21.1 right?
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