Omen by HP Accelerator Shell - USB & Ethernet lag

[pristavni]

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@muahji wrote:

Hi all, I've been dealing with the same problem since I purchased Omen accelerator (1060, 3gb) in May. I got it to work last weekend after months of troubleshooting. Just wanted to share my experience hoping it will help fellow egpu users.


Setup:
EGPU: Omen accelerator 1060 3Gb, 1Tb HDD.
Notebook: Spectre 13 af010tu (2017).
Keyboard: Ducky Pbt mechanical keyboard.
Mouse: Logitech G502 mouse.

Solution: BIOS update (F.21, July 2018). Change mouse polling rate to 500. Change keyboard polling rate to 500 if possible. Newer thunderbolt software/driver came with newer version of pre-installed windows 10 version 1803 (newer than the one listed on Hp Omen Accelerator installation guide page).


Long story...

I have experienced input lags from both mouse and keyboard on egpu usb hub. I started troubleshooting Omen accelerator with HP for a few weeks but only to realise I can not reproduce the input lag issue on my 2016 Macbook Pro (partly due to nvidia graphic card doesn't work for mac?).

In total I tried 3 hp spectre notebooks (same model) during my troubleshooting as I was pretty sure the problem is more notebook-specific. I've reinstalled windows more than 10 times, drivers and bios update, HP even came out and changed my notebook's motherboard at one point, nothing really worked in the first month. Things started to work with my replacement notebook in July when the new BIOS was released. I had to return the notebook because there was obvious cosmetic flaws. The third notebook I received in September came with Windows 10 version 1803 as stock. This notebook has newer thunderbolt software than the ones I installed from Hp accelerator installation guide.

With the new notebook, first setup I tried is bypassing the usb hub on egpu and connect my mouse/keyboard/hdmi on USB-C hub (Anker 5-in-1 Premium USB C Data Hub) via the 2nd usbc port. This is what most people do when usb hub on egpu doesn't work properly. With HDMI coming from usb-c, the fps is roughly half (200 vs 100 on LoL) but everything else works.
I then proceed to move the connections to egpu one by one. HDMI was fine but input lag from my mouse appeared again. I tried changing my mouse DPI from 11000 to 5000, it was slightly better but still lags. Then I saw the polling rate setting and decided to change that from 1000 to 500. The lag stopped and the mouse worked perfectly.
My keyboard also has 1000Hz polling rate and it still lags on egpu usb hub. I've ordered another keyboard with variable polling rate and hopefully it will fix the issue too.

TBC..

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Hi, how does the lower polling rate keyboard do? Thanks for your past and future feedback 

[Smuggyy]

Adding to the list of people with this issue. 

Just bought my Omen from Komplett in Sweden in November 2018. I have a Razer Blade 15. Downloaded and updated all drivers, most did not seem to be requiring an update either.

I notice frequent dropouts of anything plugged into the Omens usb or network ports. I did notice for one that unplugging my corsair wireless headset receiver significantly reduced the issues which leads me to believe it is some kind of a bandwidth issue. 

Also noticed that despite all firmware updates the Omens network port is only recognized as a 100mbit link and not a 1000mbit yet for some reason my switch on the other end is recognising it as a 1000mbit port. This is likely unrelated.

Al together though the overall purchase price for a device like this really does not merrit this kind of shoddy performance in my opinion.

[muahji]

Hi Pristavni, lower polling rate keyboard didn't help. I ended up hooking keyboard on another usb C port. Mouse and HDMI from egpu works fine. Have not tried ethernet port myself.

[nksoa]

Has there been any updates on this issue? I'm still experiencing this!

[JLGomez]

No one got back to u ic .. Did u find a solution by any chance..

[nksoa]

Nope! No one has ever gotten back to me with a resolution on this issue. It is very disappointing that this has gone on this long without a resolution.

[Jacky-D]

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