How to wake up envy x360 2 in 1 when flipped over in tablet mode

[praveen196]

@Experiosa Welcome to HP Community!

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[cabal06ba]

Again the standard reply, really?

In how far does providing personal details and/or serial number and/or calling the support line possibly solve the issue discussed here?!

So please, find the responsible product designer(s), fire that person/team for srewing up a complete model series and then find someone else to do the job right and come up with a BIOS fix!

With kind regards,

Dominik

[praveen196]

@cabal06ba 

I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

Please look for a private message requesting additional information.

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

Thank you for visiting the HP Support Community.

[Experiosa]

That'd actually the first useful advice I am hearing here for a long time!

I guess a Bluetooth mouse should also work then?

Don't have a bt pen and just bought a bamboo without bt, so I will check if it works with the mouse as well 

[Kumar0307]

@Experiosa

Yes, you may use a Bluetooth mouse. Keep us posted on how it goes.

[MostlyDiff]

Hello, I'm having the same issue. Poking in on this thread to see if we can get it resolved. Below is steps to reproduce:

Step 1) With properly-running laptop, fold screen to enter tablet mode

Step 2) Let computer sit a while until the screen goes blank

Problem: From the state described above (tablet mode with blank screen), how do I make the computer become responsive without unfolding the screen?

Specs: HP ProBook x360 435 G7

[simitu]

Same problem here for Envy x360 13-ay. When sleep or hibernate in table mode, I have to flip device to notebook mode and push the power button. In tablet mode power button and all other keys are disabled. Very anoying. Realy great idea - power button as part of keyboard for 2in1 device. Can some from HP take attention of this and make BIOS update for working power button, tapping screen to wake op or anything else in tablet mode?

For local HP experts, please stop writing silly advices as cleaning vents, setting Windows power plans and so on. This IS design FLAW!

[MostlyDiff]

FWIW, I went through it with HP support about a week ago. They were unable to resolve it, but the person I was working with seemed to actually recognize what's happening and accept that it is indeed a problem. Says it's been escalated to engineering. Possibility I'll be contacted about it, but not holding my breath. I'm within the 30-day return period, so probably only gonna have it for a couple more days, and I guess swap it for a similar Lenovo.

I *think* it only affects the models running AMD, as they have a patch for Intel-based systems.

[simitu]

Intel version of Envy x360 2020 model hasn't this problem?

[MostlyDiff]

I don't know. It might. Looking at all the forums, everyone reporting the problem seems to be using an AMD-based 2-in-1 laptop, of varying product lines and models.

When I was troubleshooting it with an HP representative, he sent me a patch to fix the problem, but the patch was only for Intel machines.

So I'm GUESSING that this may be something they've fixed on Intel but not AMD. Only a guess though.