cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
shirleymae
Level 3
1 0 0 30
Message 1 of 12
72,010
Flag Post

Solved!

Cant get my printer to print in color

HP Recommended

Cheked printer opreferences and it shows High quality grayscale.  How can I change this to print color when I want color?

1 ACCEPTED SOLUTION

Accepted Solutions
AgathaV
Level 4
Level 4
30 27 6 37
Message 12 of 12
Flag Post
HP Recommended

Hi community,

 

I understand the printer is not printing in color. Let's try some steps to help you.

 

✔️ First, check if your drivers working fine: Software and Driver Downloads

 

✔️ Make sure you have tried the steps mentioned in this document - Black Ink Not Printing and Other Print Quality Issues

 

✔️Clean the color ink cartridge up to 2 times and print a test page to check the result.

 

🛑 If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Thanks,

Agatha
I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
11 REPLIES 11
share299
Level 3
3 3 0 21
Message 2 of 12
Flag Post
HP Recommended

I am having the same problem. It shouldn't be this hard to change from black to color and vis versa.

Was this reply helpful? Yes No
jabzi
Level 13
Level 13
6,445 6,410 516 1,137
Message 3 of 12
Flag Post
HP Recommended

Hello,

 

Please try the below steps that should resolve the issue ..

 

  1. Open Devices and Printers by clicking the Start button Picture of the Start button, and then, on the Start menu, clicking Devices and Printers.

  2. Right-click the printer that you want to use, and then click Printing preferences.

  3. Make your choices, and then click OK.

     

    Under option Print color select color , then the OK button.

     

    Now the printer is set to print in color.


Regards,
Jabzi

Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
I work for HP

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
share299
Level 3
3 3 0 21
Message 4 of 12
Flag Post
HP Recommended

I tried everything you said but Print Color was not listed as an option.

Was this reply helpful? Yes No
jason_h
Level 10
3,962 3,874 591 655
Message 5 of 12
Flag Post
HP Recommended

Hey share299,

 

I see you are having an issue with swapping between B&W vs Color on your HP printer.  What model HP printer do you have?

 

Do you have the full feature driver and software package for your printer installed on your computer?

 

What is the Operating System of the computer you are using with this printer?

 

 

** For many HP printers this option is found in the Advanced section of the Printing Preferences directed to by jabzi.  Select Advanced at the bottom of the Printing Preferences window.  There will be an option for Print in Grayscale.  Setting this feature to Off will turn the standard color printing on for your unit and Black Ink Only will set the printer to B&W.

 

Jason

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
Was this reply helpful? Yes No
share299
Level 3
3 3 0 21
Message 6 of 12
Flag Post
HP Recommended

I have installed the software that came with my printer. I have a HP officejet pro 8600.

Was this reply helpful? Yes No
jason_h
Level 10
3,962 3,874 591 655
Message 7 of 12
Flag Post
HP Recommended

Hey share299,

 

What is the operating system of the computer you are using your Officejet Pro 8600 with? 

 

If it is a windows based PC, then have you tried the steps outlined in the above post marked by double bullets?

 

Jason

-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------

I am not an HP employee.
Was this reply helpful? Yes No
jabzi
Level 13
Level 13
6,445 6,410 516 1,137
Message 8 of 12
Flag Post
HP Recommended

Hello,

 

Please check the ink levels for Color cartridges.

If it is lesser than or equal to 1/4, I'd suggest you replacing them, else

 

touch SETUP ( wrench icon) > TOOLS > CLEAN Printhead

Try the above step atleat 2-3 times.

 

If issue still persists, i think it could be an issue with Printhead. i'd suggest you calling HP Tech Support for further assistance.

 

 

If you are in US , the toll free # is 1-800-474-6836 .

If you are Not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.


Regards,
Jabzi

Help the community by marking this post .
Was your question answered? Mark it as an Accepted Solution!
See a great post? Give it a Kudos!
I work for HP

Regards,
Jabzi

Give Kudos to say "thanks" by clicking on the "thumps Up icon" .


Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.
Was this reply helpful? Yes No
Vhenninger
New member
New member
2 2 0 0
Message 9 of 12
Flag Post
HP Recommended

Hi share299,

 

Please try the following:

 

1. Open Devices and Printers

2. Right Click the 8600 icon

3. Select Printer Properties

4. Click the Advanced Tab

5. Select Printing Defaults... button

6. Click the Advanced button

7. Under "Printer Features", make sure "Print in Grayscale" is set to "Off"

8. Click OK

9. Click Apply

 

You can also get to the Printing Defaults by double clicking on the 8600 icon in the Devices and Printers folder. Then double click on  "Set Preferences" and select "Advanced".

 

Hope this solves your problem.

 

-vhenninger

 

Give Kudos to say "thanks" by clicking on the white star under my name.

I work for HP.
Was this reply helpful? Yes No
Vhenninger
New member
New member
2 2 0 0
Message 10 of 12
Flag Post
HP Recommended

Hi Shirleymae,

 

I pointed another customer to a solution for his 8600:

 

 

Please try the following:

1. Open Devices and Printers

2. Right Click the 8600 icon

3. Select Printer Properties

4. Click the Advanced Tab

5. Select Printing Defaults... button

6. Click the Advanced button

7. Under "Printer Features", make sure "Print in Grayscale" is set to "Off"

8. Click OK

9. Click Apply

You can also get to the Printing Defaults by double clicking on the 8600 icon in the Devices and Printers folder. Then double click on  "Set Preferences" and select "Advanced".
 

If this does not work for you, please provide some addional information:

1. What printer do you have?

2. How is it connected to your PC? USB, Direct Network via LAN cable? Wireless?

3. What Operating System are you running on your PC?

 

Thank you,

vhenninger

Give Kudos to say "thanks" by clicking on the white star under my name.

I work for HP.
Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation