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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
SWEETSUE1
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Message 11 of 13
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i CHANGED THE INK ALL CARTRIDGES - THE ALLIGNMENT FAILS AND IT WON'T PRINT IN COLOR.  iT DOES PRINT IN BLACK 

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AgathaV
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Message 12 of 13
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Hi community,

 

I understand the printer is not printing in color. Let's try some steps to help you.

 

✔️ First, check if your drivers working fine: Software and Driver Downloads

 

✔️ Make sure you have tried the steps mentioned in this document - Black Ink Not Printing and Other Print Quality Issues

 

✔️Clean the color ink cartridge up to 2 times and print a test page to check the result.

 

🛑 If the issue persists, I'm afraid this is a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Thanks,

Agatha
I work on behalf of HP

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Suzi46
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Message 13 of 13
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Help please. Can't get my HP to print in colour. Have checked state of cartridges using  the various print quality diagnostic checks and all seems to be OK from printer side of things. No problem printing documents in black and white. 

 

 

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