Non-HP chip error

[IDTenTee]

I guess my printer recently did a firmware upgrade because for the past 2 days I have gotten the error about non-hp chip for my cartridges.  My cartridges are brand new, and they are HP branded.  I have tried the "troubleshooting" recommended and it does not work. 

[BeemerBiker]

Unless I am mistaken, you have to approve a firmware update.  Some HP printer updates require connecting a USB cable.  Many newer printers can update firmware over Wi-Fi but you still have to approved the update.

To check if an HP ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine.


Non HP ink can be used on this list of HP printers.
General ink cartridge help
and these LaserJets can accept toner not made by HP.
The below type is unlikely to work.

Possibly the cartridge contacts are corroded or ink got on them.   Try cleaning them.

General advice on printhead cleaning is here.
This link shows cleaning the 8600 printhead and removal is shown here.

This is another type of printhead cleaning, different from the above.

Cleaning and removing ink is shown below by our "Scullery" team.

An HP original video on how to clean the printheads by our experts. Yes, this can get messy, but it works. If your ink levels are good but you are printing blank pages then this is likely the solution.

Official HP advice on cleaning.

Some printers have a printhead cleaning procedure.

To clean the printhead on an HP printer, access the printer settings through the HP Smart app, navigate to "Print Quality Tools," and select "Clean Printhead"; this will initiate a cleaning cycle where the printer will automatically run a cleaning process to clear any clogs in the printhead

Inkjet and printhead cleaning kits are available

Consumer inkjet printer printheads typically last for several years, with some lasting up to 10 years or even longer. However, the lifespan can vary greatly depending on usage, maintenance, and environmental factors.