-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- HP Solution Center Not Working (probably flash issue)

Create an account on the HP Community to personalize your profile and ask a question
01-15-2021 03:25 PM - edited 01-15-2021 03:42 PM
For anyone running Windows 10, uninstall the latest Adobe security patch (kb4580325) and Solution Center will open and work as it did before. After uninstalling I blocked it from coming back in wushowhide. I believe this patch includes a trigger that rendered Flash inoperable on 01/12/2021. I can’t guarantee that Microsoft won’t sometime in the future send an update that completely nukes and uninstalls Flash for good but I’ll keep an eye on things and try to block it in wushowhide before it rears its ugly head. BTW, I am running the latest version of Windows 10 but I think it would work with all versions.
01-15-2021 07:32 PM
A quick solution to your dilemma is to download the free HP Scan and Capture from the Microsoft store. It doesn't have the same functionality and control that Solution Center has (when it's working, of course) but it will get you out of your immediate hole. A far better solution is here, but it takes a little more effort to set up
01-15-2021 11:52 PM
@critterskcb Yeah, unfortunately I don't think I can help you there. The stuff I'm working on can be saved as an image file so I've been able to more or less get things working for my specific needs. My only issue now is having to constantly put the settings back in and (more importantly) the fact that files are three times as big for reasons I cannot piece together.
01-16-2021 05:05 AM
Solution 1 Worked for me. HP Solution Center is working.
in the video, the HP Scan and Capture worked as well.
Therefore, to be compliant in the long term, my opinion is to use the second workaround which does not include a flash version in order to work.
Thank you for your explanation.