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- HP Community
- Printers
- Printer Setup, Software & Drivers
- Re: HPDM Framework will damage your computer

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10-24-2020 03:20 PM
Fixed it this way on 24 October for my MacBookPro OS Catalina 10.15.5 (problem with the HPDM popup began on 23 October 2020)
- Under Preferences/Printer: removed my HP OfficeJet 6700 (click on minus sign)
- Under Finder/Apps: removed all HP folders and files, put them in the Trash and emptied trash
- Restarted computer
- Downloaded and installed Easy Start software from 123.hp.com site (for printer and scanner)
- When I went to print, the popup reappeared (HPDM.framework will damage your computer) so I went to Finder and put the HPDM.framework in the Trash, then emptied trash.
- After all of those steps, Printer worked fine.
- Next time I tried printing there was a new popup "Matterhorn Framework will damage your computer". Did NOT need to do steps 1-4, since software was already reinstalled, but followed same trash protocol as in Step 5 above, discarding the Matterhorn Framework.
Since then printer has worked fine all day (but it is still Oct 24 ...)
QUESTION: I don't think this has left my computer open to malware since my Trend Micro Antivirus showed zero threats before I did any of the above, and after. BUT If others know differently, I welcome your input.
10-24-2020 04:16 PM
Followed PnwRichard's guidance and it worked for me as well. I used "AppCleaner" to uninstall all HP apps, next cleaned out everything in the /Library/Printers/hp/Frameworks, then reinstalled the HP apps from the App Store. This eliminated the constant error notification.
10-24-2020 04:33 PM
No help from Apple they say it is all on HP as their certificates that are included with driver have expired. HP needs to send out an update. So it looks like we have to wait for HP to get off their bottoms.
10-24-2020 06:03 PM - edited 10-25-2020 09:35 PM
I solved this problem on my MacBook Pro running Catalina 10.15.7 to my HP Officejet Pro 8600 by:
1. Dragging the HP folder to the trash can from Finder
2. Rebooted my Mac
3. Emptied my trash can
4. Reinstalled the HP drivers using HP Easy Start
Note: I could not find a way to uninstall the drivers. Maybe I just didn't look hard enough but the above method worked for me.
10-24-2020 07:27 PM
LynMarie2020, IronBadger has two posts. The second one has two solutions listed. Use the second one to use HP's "EasyStart" app to delete all HP files. And without even closing that app, use it to reinstall. My second reply to him mentions a successful reinstall notice window, and a "Continue" button, after which the app froze when I clicked on it. I thought I was defeated, but then restarted the Mac and ALL IS WELL. The restart did the trick, in spite of the post-install freezing. I saw in the Force Quit window that it wasn't responding. If you have that same thing happen, just ignore it and restart.
Read his instructions which are more complete than my summary above.