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HP Recommended

I had tried updating the software before with only partial success (I was able to print, but not scan, and the error messages still appeared).  However by following the 'belt & braces' advice and UNINSTALLING the software FIRST before reinstalling, it now works perfectly again!

HP Recommended

I am told by Apple that HP were advised of the update months ago and were expected to bring out an update in time.

HP Recommended

@Moriman

 

Yes, HP has released an update to resolve the same.

 

Update the printer firmware

Click here to download and install the latest printer firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

 

Refer to this document to know how to resolve this issue - A [software component] will damage your computer message displays when printing or while installing ...

 

Keep me posted.

KUMAR0307
I am an HP Employee

HP Recommended

I finally got through after and hours wait and they wanted to charge me $20 to fix their error that they cant even put up here as a fix (the one on here does not work). I told them I was not interested as they could not give me a guarentee that it would work and the fee was non refundable!!!!

HP Recommended

now I can print finally but it did not stop the pop up warnings of HP malware etc. How do I get a new HP certificate so apple will not think my HP printer is malware

HP Recommended

I have the same issue, HP support truly sucks, I called the 800 number and all they do is refer you to the website for support which tells you nothing. They want your serial number and if you are out of warranty they want you to pay but don't let you know how to do that. I'm in a real quandry. I guess I will trash a perfectly new HP Laser Printer and buy another brand. Canon, Brother any suggestions. HP is fast going downhill. They need a real CEO. 

HP Recommended

My contact with Apple has been very helpful and they walked me through the HP upgrade program.   Apple finally had to concede that HP had failed to respond to they notification of operating system update having had plenty of notice to do so.  The good news is that I can now use the printer but only after cancelling the warning notices several times.  This is a wake=up call for HP if they wish to hold on to their market share of printer supply.

HP Recommended

HP does not care about its customers. I have tried to contact them for over a year. Even asked apple support to try to talk to someone in tech support at HP, they could not.

HP Recommended
Spoiler
I got caught in the same jam. I used the HP Uninstaller utility to remove the printer software for a clean install. I'm now trying to reinstall software for my HP Officejet 6100, but neither HP Easy Start or HP Easy Admin can find it. Any other suggestions? I'd really like to keep that printer if I can.
HP Recommended

I deleted com.hp.devicemonitor.plist from ~Library/LaunchAgents and (knock on wood) the alert is gone!

 

I just did this by finding the file in the "FINDER" search feature.  I deleted it, re-booted, and it has not re-appeared.  It is in trash if it turns out I need to put in back.  ThanksTm from entry #7n on this thread.

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