Printer problem - need to update OS to install latest version of HP Smart App...... how?

[Tony2471]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Printer problem - need to update OS to install latest versio... - HP Support Community - 8652824

Reply:

I have the same problem. Help

[sandytechy20]

@Tony2471 

Welcome to the HP support community.

Provide the HP model number or the product number of your device for further assistance.

Here is the link to find the product number or model number:- Click here

Could you elaborate on the issue for better understanding?

[Tony2471]

My printer is an HP ENVY 5020. When I try to open the HP Smart App it says I need to update the os to be able to use the app. My tablet says it is upto date. What do I need to do as I get the same message each time I try to open the app.

Regards Tony

Ps thank you Sandytechy20

[sandytechy20]

@Tony2471

Uninstall and reinstall the HP Smart app to fix the issue.

Here are the steps:- HP Smart app

Keep me posted

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[Tony2471]

No this did not work for me as it still says OS needs updating. Is there anything else I can do. 

Regards

Tony

[sandytechy20]

@Tony2471

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

[rohoog2]

If this private message to the HP support person worked, I would like to get this help too.
My printer is HP color laserjet MFP_M183 and the OS is Android 7.1.1

I think it is unacceptable from HP to drop usage of the device I bought just like that. I'm  not interested in the HP cloud services, I just want to print and scan from the APP via the local network connection.

[Tony2471]

Rohoog2

The problem has not been sorted yet. I have just sent them details of my OS

[Tony2471]

Just to let you know, I tried the app again today and now it is working. Don't no how? Hope it will work for you.

Regards

Tony