7855 stuck in restart, loading bar stuck at 1 dot.

[Cinders8]

HP envy 7855. Pretty sure this problem started when I very recently installed a new cartridge..I might have printed a couple pages on the new cartridge, but I can't remember. Printer decided to restart or update and is stuck on the HP splash screen with 1 of the 7 little dots turned blue and the progress bar full. 

I have unplugged several times. Removed and reinstalled cartridges, checked for paper jams and held down the power button. Each time it only gets to the same point of 1 blue dot. 

I have seen a lot of other people with this issue and I think HP did something with an update that has bricked our printers. 

Is there a way to factory reset or install an update via USB?

[Irfan_06 · Accepted solution]

Hi @Cinders8,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue with your printer that is stuck on the loading screen.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to restore factory defaults.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Cinders8]

I thought I had done all this because I had the cartridges and the plugs in and out so many times. Perhaps it was one little piece that I missed. Anyway, it worked this time. That's because I spent hours trying to figure out how to do it and then I finally canceled my instant ink and ordered a new printer.... Today I got this response and when I try to it worked so I guess the new printer is going back!

[Irfan_06]

Hi @Cinders8,

That's great! Happy to hear that the issue has been resolved. I appreciate your efforts in performing the steps to fix it and If you need further assistance feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support