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‎04-12-2024 11:13 AM

HP Recommended
Product: HP Envy Photo 7858
Operating System: Microsoft Windows 11

When I print from my laptop (windows 11) to the HP Envy Photo 7858 it will blue screen with the code B8665646 and the lights flashing.  Reading through the community, I do not see other posts with this code.  I have not tried any of the posted reset instructions due to a caution about if you try them on the wrong printer it could brick the printer.  


What can I do to fix this issue? 

Thanks in advance.  

 

billc

Category:
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2024 01:08 PM

HP Recommended

FYI - I downloaded the HP Print and Scan Doctor.  It registered a few updates it made and now my printer is working fine.  Customer Self-Solve at its finest.  Thanks!!

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1 REPLY 1

‎04-12-2024 01:08 PM

HP Recommended

FYI - I downloaded the HP Print and Scan Doctor.  It registered a few updates it made and now my printer is working fine.  Customer Self-Solve at its finest.  Thanks!!

Was this reply helpful? Yes No
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