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‎11-25-2020 04:14 PM

HP Recommended
Product: Color LaserJet Pro MFP M821cdw
Operating System: Microsoft Windows 10 (64-bit)

Printer had jobs in que. My router failed. After installing a new router my IP changed and I was not able to clear the printer Spool. I went to multiple computers and cleared the Printer Spool as directed, did a reset on the printer but after resetting printer 79 service error retuned. I have followed all the reset recommendations from multiple sites and still get the same results. Also replaced all the cartridges with new HP cartridges.

I'm at a lose.

Category:
1 REPLY 1

‎11-26-2020 10:32 AM

HP Recommended

Hello,

Please click  https://h30434.www3.hp.com/t5/Printers-Knowledge-Base/Error-79-on-HP-Color-LaserJet-Pro-M280-M281-Mu...   to access the steps that should resolve the issue .

Regards,
Jabzi

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