9022e Error code 83C0000B

[DTZLex]

Hello,

since this morning our HP Officejet pro 9022e (purchased 6 months ago) is showing a blue screen on the internal display and shows the error code: 83C0000B

I followed recommendations below to drain the power completely, multiple times without success: 

https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-9020e-error-code-83C0000...

In terms of doing a semi-factory reset I only find instructions for doing that via the build in display menu, which does not work as it is stuck on the blue screen. 

Please provide instructions on how to fix this or how to perform the semi factory reset. 

thanks! 

[ThomasPo]

Same constellation,  recomendation doesn't work!

[greenturtle]

Hi @DTZLex , @ThomasPo 

It is my understanding that HP teams are working diligently to address the blue screen error affecting a number HP OfficeJet Pro 9020e series printers. HP is recommending customers experiencing the error contact the customer support team for assistance at https://support.hp.com.  HP is committed to providing its customers with the highest quality printing experience.

I just escalated your case to a moderator and you should be assisted by the HP Support team.

Thanks.

[Raj_05]

Hi @DTZLex,

Thank you for visiting the HP community. 

I have reviewed the case. I will be delighted to assist you and also noticed that you've reached out for the first time. Please help us with the following details on a private message, which will help us in escalating this case further.

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Alden4
HP Support