• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎05-30-2019 06:29 AM

HP Recommended
Product: hp deskjet ink advantage 2546
Operating System: Microsoft Windows 7 (64-bit)

I changed the black cartridge for the HP deskjet 2546 printer. It does not print the diagnostic page. The message "INK CARTRIDGE FAULT" appears. The cartridges listed above are damaged or have failed. I turned off the printer, put the old cartridge in, and it works. I bought the original 662 cartridge, ID 86. I called it on the HP website on 01/22/2019 but until today I got no response. Case Number 5026325037 has Been Created CRM: 0000498162513. I've added a new cartridge and it works normally.

2 REPLIES 2

‎05-30-2019 08:14 AM

HP Recommended

Talk to your cartridge supplier for thier options on dud cartridges.  Most are happy to accept them back and provide you with another without much resistance.

Experts are not HP Employees. Experts are advanced users, administrators, technicians, engineers or business partners who volunteer their time to answer community questions.

Please mark anything that is helpful with a Kudo.
When you are done troubleshooting, please mark one of the responses as the Solution.
This feedback enhances the community by helping future readers choose between multiple similar responses.
Was this reply helpful? Yes No

‎06-04-2019 05:52 AM

HP Recommended

Hello John,
As I explained in my first note, the cartridge I bought in January / 2019 is defective, at the time of purchase the attendant informed me that I would not exchange the product under any hypothesis. That's why I contacted HP. Case number: 5026325037 and until today I got no answer. I went to this channel, but now I understand that it is not the appropriate place to solve this problem.
Thank you for your attention.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.