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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎04-03-2022 05:30 PM

HP Recommended

Can you send me the instructions on how to reset the printer?  I am getting the blue screen error code after I replaced the generic toner cartridge.

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‎04-05-2022 08:06 AM

HP Recommended

It does not help not posting the fix, I have the same issue!

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‎04-06-2022 06:03 AM

HP Recommended

@Murf917

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for further assistance.

Here is the link to find the product number:- Click here

Sandytechy20
I am an HP Employee

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‎04-20-2022 03:50 AM

HP Recommended

I have the same issue, can you send me the fix as well?

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‎05-06-2022 08:09 AM

HP Recommended

I have the same issue-please advise how to resolve the problem.

 

thanks!

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‎05-10-2022 12:34 PM

HP Recommended

Hello

I have the same problem with my HP9015 office jet pro.

The screen is blue with this code and all the lights flash ...

What can I do ?

Thank you

Alain

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‎05-10-2022 12:55 PM

HP Recommended

I fixed this issue!! It is your ink, this printer will only accept HP ink, no other. My manager had but generic ink in the printer and it errored out. As soon as I put the HP ink in, the error went away and the printer is working fine. 

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‎05-11-2022 04:52 AM

HP Recommended

@Murf917

 

Good to know that issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

 

Sandytechy20
I am an HP Employee

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