Blue screen "83C0000B" HP9022 office-jet pro

[janus66]

Printer death, bluescreen with code '83C0000B'

Long activation power button results in same.

Disconnecting and connecting mains results in same.

[Suzy2012339484]

Must have been a corrupt update because I have just turned mine on and got the same thing. Tried the disconnect and nothing changed?

[NicS__]

Anyone having any luck finding a solution to this? Seems like we're all having the same issue on the same day - HP help please!

[Suzy2012339484]

agreeded I desperately need it going I live rural and have reports to print. 

[janus66]

Contacted hp support. Fault can not be repaired. Known issue. Unit death.

[kimdfish23]

This is so frustrating that this blue screen has not been resolved !!!!  Work is now suffering !!

[Fizzypeach]

Same issues . 
HP just keep telling me to wait 48 hours for a fix but it’s now been a week and nobody can help. 

Iys impacting my work and income and I can’t afford to buy a new £300 printer I only

bought this one a few months ago . 

[Bob_Headrick]

It is my understanding that HP teams are working diligently to address the blue screen error affecting a number HP OfficeJet Pro 9020e series printers. HP is recommending customers experiencing the error contact the customer support team for assistance at https://support.hp.com.  HP is committed to providing its customers with the highest quality printing experience.

@janus66  I just escalated your case to a moderator and you should be assisted by the HP Support team.

@Fizzypeach - I asked that your post here be escalated.

@NicS__  - I see in the post here that HP has agreed to replace your printer.  When that is complete please be sure to return to the forum and mark your post there are solved, it will help others with the same issue find a solution.

For others in the thread - please post in a new thread, with a title that includes your printer model as well as the 83C0000B error.  If you do not get a response from HP in a reasonable time feel free to send me a private message or reply to your message in your own thread with @Bob_Headrick in the message and I will ask to have your case escalated.

[Rainbow23]

Hi @janus66,

Welcome to the HP Support Community. 

We would need some information related to this issue to escalate this case. This information cannot be shared on a public post.

I have sent you a private message to get this information. Please reply to this in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

[kimdfish23]

Last Monday I was told that my printer would be replaced, two days later I had an email saying that they are low on stock and would let me know when the printer would be delivered !!! Still nothing - surely HP can do something else to help.  One months smart printing credit for the inconvenience of not having a printer for almost three weeks now is not really good enough and it is affecting many of our jobs. !!!!!