• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-28-2013 07:50 PM - last edited on ‎04-20-2016 10:02 AM by HP Administrator

HP Recommended

Hello kjbbear. I understand you are having cartridge issues with your Photosmart printer. I would like you to attempt the troubleshooting on this document: http://support.hp.com/us-en/document/c01611456

 

Although a different issue is indicated in the title, the troubleshooting is the same. Please let me know if this assists you or not.

 

Mario

I worked on behalf of HP.
Was this reply helpful? Yes No

‎12-03-2013 01:01 PM

HP Recommended

I have this same issue and have reset as you instruct but once completed, the same "Refer to Printer Documentation" error message has come up again. I allowed it to stay off for over 3 minutes. What else can I do?

Was this reply helpful? Yes No

‎12-03-2013 01:07 PM

HP Recommended

You can buy another printer! I bought an EPSON Work Force 3520 and so far, I'm happy. I will be tanking the old HP out to the fileds for the "Office Space" treatment. if you dont know what I mean, go to YouTube and search OFFICE SPACE PRINTER.

 

Anyway, after all the aggrevation, I decided to say Goodbye to HP. Never will i be rooked by them again. Please delete my comments HP as you dont like when people speak out against you. I'll repost on my facebook regardless.

 

I'll also be unsubscribing to this forum--I no longer have to search for answers to hp problems!!!~

 

later~

Tags (1)
Was this reply helpful? Yes No

‎12-20-2013 07:34 PM

HP Recommended

I've tried every fix suggested in the thread with negative results. I followed the link you posted, but it does me no good as the printer reverts to the 'Refer to printer documentation' message immediately.

 

If there is not a fix extant, then do your customers the courtesy of saying so and be done with it.

 

I switched from Epson to HP for a nearly identical series of customer support failures, and at this point it seems I'll need to be shopping for yet another.  Very disapointed indeed.

Was this reply helpful? Yes No

‎03-16-2014 07:41 AM

HP Recommended

hej 

jag vill gärna fixa min skrivare , den fungerar inte det stor på kärmn så här refer to printer documentation

Was this reply helpful? Yes No

‎07-23-2014 12:00 PM

HP Recommended

hi tinuwangiro

 

any ideas if this does not work? thanks in advance.

Was this reply helpful? Yes No

‎10-10-2014 08:31 AM

HP Recommended

I have a lots of problem with the message of "refer to printer ducumentation" in C5288 photosmart hp product........I am tierd..........!!!

Was this reply helpful? Yes No

‎10-16-2014 08:22 PM - edited ‎10-16-2014 08:56 PM

HP Recommended

I got on this forum hoping somebody could help me & SHAZAM!!!! a 4 year old post helped me a lot! I Praise You for your help. God Bless You, tinuwangiro!!! You have made an old lady very happy.  :generic:

30 minutes later.... Oops! Now it is saying it is printing an alignment, the only problem is that it has been printing for 30 minutes & it is NOT printing!! I give up !! I LOVED & TRUSTED Hp for many years but the last Laptop & Printer has been nothing but a Hassel. Something surely changed in the last 6 years and it has NOT been a good change. Bye Bye Hp, This Hp Printer is leaving this world RedNeck Style      1 Hp Printer + 1 Shot Gun = 2 Bye Byes

Was this reply helpful? Yes No

‎10-16-2014 09:51 PM

HP Recommended

@razocky_ammar 

 

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To insure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
English: http://h30434.www3.hp.com

Spanish: http://h30467.www3.hp.com

French: http://h30478.www3.hp.com

Portuguese: http://h30487.www3.hp.com

German: http://h30492.www3.hp.com

Korean: http://h30491.www3.hp.com/t5/community/communitypage

Simplified Chinese: http://h30471.www3.hp.com/t5/community/communitypage

 

thank you

omar

I Work for HP
Was this reply helpful? Yes No

‎02-05-2015 12:34 PM

HP Recommended

Thank you for the info I will post again after the 3 minute reset- so far so good TY TY.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.