Solved: Re: Can't print black - HP Support Community

Bill113 · ‎06-16-2016

On printer 6835, no cartridegs are empty but can't print black.

Drakster · ‎06-16-2016

Welcome to the HP Support Forums!

I see that you're experiencing print quality issues with your HP Officejet Pro 6835 Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution' if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I understand the frustration that you're experiencing. It sounds like the black ink cartridge is dirty, defective or printhead is clogged.

Please follow the steps within this guide:

Color or Black Ink is Not Printing
Make sure the printer is connected directly to a wall outlet (don't use a power bar or a surge protector). This ensures the printer is receiving full power and may help this situation.

If you completed all the preceding steps and your product still has an issue, service the product.
Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number
Case number and phone number appear.

Hope this answers your question. Please respond to this post with the results. Thank you for posting!

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

sabretooth04 · ‎06-16-2016

Try here.

http://support.hp.com/us-en/product/HP-Officejet-Pro-6830-e-All-in-One-Printer-series/5390307/model/...

Let us know.

Drakster · ‎06-16-2016

Hi @Bill113,

Welcome to the HP Support Forums!

I see that you're experiencing print quality issues with your HP Officejet Pro 6835 Printer. I would be happy to help you and please remember to return to this thread and mark 'Accept as Solution' if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

I understand the frustration that you're experiencing. It sounds like the black ink cartridge is dirty, defective or printhead is clogged.

Please follow the steps within this guide:

Color or Black Ink is Not Printing
Make sure the printer is connected directly to a wall outlet (don't use a power bar or a surge protector). This ensures the printer is receiving full power and may help this situation.

If you completed all the preceding steps and your product still has an issue, service the product.
Contacting HP for service in all countries/regions except Asia Pacific.
First, go to Check your product warranty to check your printer warranty status, and then go to Contact HP Support to find an authorized service dealer or to schedule a repair.
Check Warranty Status: http://h20564.www2.hp.com/hpsc/wc/public/home
Repair fees might apply for out-of-warranty printers.
What you can do, is use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: http://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on HP contact options - click on Get phone number
Case number and phone number appear.

Hope this answers your question. Please respond to this post with the results. Thank you for posting!

Drakster
I work on behalf of HP

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Can't print black

Create an account on the HP Community to personalize your profile and ask a question