Cannot connect to Xfinity WIFI because of authentication/encryption issue

[dlwharleyman]

What is the last or latest firmware for the HP Officejet 6500 E709? My Printer Report shows firmware RBP1FN0907ARC. The problem is I cannot connect to the Xfinity WIFI after receiving a newer router. The new router is setup with WPA2-PSK (AES) and the setup page will not let me change it to a diffferent level.  On my old Motorola router I didn't have a problem and could change this setting. My Wireless Network Test Report shows printer Authentication Type "WPA-PSK" and Encryption "Automatic (AES or TKIP)". Maybe it's a TKIP issue.

[KrazyToad]

@dlwharleyman

Welcome to HP Community

I have gone through your Post and would like to help

There hasn't been any Firmware update for years for this printer since it's an older Model.

Please Note that this printer can only connect to 2.4 GHz Bandwidth and won't connect to 5 GHz which the Xfinity Router is probably set to.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[dlwharleyman]

The router is set up as dual band (2.4 GHz & 5GHz).  After some research, It appears that the 6500 supports WPA with TKIP and the router is set up with WPA-2 with AES. I'll have to contact Xfinity to change it for a test. There's an option to change it, but it's locked by Xfinity.

[KrazyToad]

@dlwharleyman

Thanks for keeping us posted. 

Drop us a message anytime you need help

Thank you

[dlwharleyman]

Well.... The simple and obvious solution, that finally came to my mind,  was to move the printer next to the router and plug the printer into the router with a network cable. Not the ideal solution, but a solution that works!

[KrazyToad]

☺️