Carriage Jam setting up brand new hp envy 5055 printer

[heyshawna]

I just bought a brand new hp envy 5055 printer and when it came time to install the new ink cartridges, I keep getting error messages. The screen currently says “Carriage Jam: Open the print zone access window and clear any paper jam or obstruction” 

There’s no paper jam and I’ve already gone through the steps of unplugging/resetting the printer. I have a feeling we got a defective ink cartridge but I’m not sure how else to check that or what other solution there is. Any one else have this issue or have any trouble shooting suggestions? 

[Carlos271]

I have the same ''Carriage Jam'' error message.....there is no obstruction at all, 5 mins before i printed a document and now cannot get it to do anything...i Have a HP Officejet 7500A......Please can someone help to resolve this issue?

[Riddle_Decipher]

@heyshawna If you've gone through all the steps from this link: click here to verify, and yet the issue persists, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Riddle_Decipher]

@Carlos271 If you've gone through all the steps from this link: click here to verify, and yet the issue persists, I suggest you talk to HP support and discuss your options, follow the below steps to get started:

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.