Cartridge mechanically blocked

[drkahle]

When starting the printer, a message appears that the cartridge is blocked. It stays on the right edge of the printer and cannot be moved. This has been reported by other users here as well.

All standard processes do not help, including "Cold Reset" via HP Print and Scan Doctor 5.7.4.
The printer is from late 2020 and not heavily used. It runs under the Instant Ink program.

I would hate to throw it away and buy a new one!

[Irfan_06]

Hi @drkahle,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your printer that has an ink cartridge error.

To understand the issue and help you, please share the details listed below:

- Are you using the instant ink cartridges while you see this error?

- Do you have additional set of instant ink cartridges that you can replace with?

- May I know which application are you using to print?

- When was the last time your printer was working fine?

- Were there any changes made to your printer recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[drkahle]

Hi, Irwin6,
Thanks for the reply.

Here are the answers:

- Are you using the instant ink cartridges while you see this error? Yes

- Do you have additional set of instant ink cartridges that you can replace with? No

- May I know which application are you using to print? Does not matter as the printer does not start up at all

- When was the last time your printer was working fine? Early July 2024

- Were there any changes made to your printer recently? No

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?
Windows PC, Android and iPhone, but again, that does not matter at the moment

Thanks again!

drkahle

[Irfan_06]

Hi @drkahle,

Thank you for sharing the above information.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to troubleshoot further to release the carriage jam.

Refer to this video link for more information related to Officejet printer carriage jam error.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[drkahle]

Thanks for the quick reply. The problem is that I cannot remove the cartridges as the whole thing is stuck on the right edge of the Printer. 
Nothing can move the cartridge holder into the center of the housing. 

Best regards,

drkahle

[Irfan_06]

Hi @drkahle,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[drkahle]

Thanks, but his also does not work. After starting the printer, it shows the error message and remains offline.
This way, I cannot reach it, not even through USB cabel connection.

[Irfan_06 · Accepted solution]

Hi @drkahle,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support