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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
macOS 10.12 Sierra

My printer will print, but no ink shows up on the page.  I have done ALL the troubleshooting as directed by the virtual chat.  I need to contact customer service by phone.  

1 REPLY 1
HP Recommended

This is a user to user forum. I do not know of any HP phone numbers and any phone numbers you find on this site are fake and should not be called.

If your ink has not expired then it is under warranty and you should be able to use it's serial number to contact an agent and not have to pay for support..  

 

How to contact an HP agent:
Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

 

Have you tried cleaning the print head?

 


Some printers have a printhead cleaning procedure.

To clean the printhead on an HP printer, access the printer settings through the HP Smart app, navigate to "Print Quality Tools," and select "Clean Printhead"; this will initiate a cleaning cycle where the printer will automatically run a cleaning process to clear any clogs in the printhead




This link shows cleaning a printhead but does not show how to clean dried ink

This is another type of printhead cleaning, different from the above but does not show cleaning dried out ink.

Official HP advice on cleaning.

let me know which of these worked, if any.


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