• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

I threw the printer in the dumpster. That is how I solved my issue. Will never buy anohter HP. I spent MONTHS and hours trying to solve this, much of that wiht the Tech support here. My sense is that HP has discontinued updating drivers for this printer, yet I saw them for sale yesterday at Walmart! 

HP Recommended

I threw the printer in the dumpster. That is how I solved my issue. Will never buy anohter HP. I spent MONTHS and hours trying to solve this, much of that wiht the Tech support here. My sense is that HP has discontinued updating drivers for this printer, yet I saw them for sale yesterday at Walmart! 


@bittersweet85 wrote:

Hi there,

 

I have had my printer approx 2 months and have only printed a small amount of pages in that time. I have just gone to print a few more documents and it sounds as if the printer is functioning correctly, making all the right noises etc when printing, but it is printing blank pages.

 

I only used the printer 1 week ago and it was fine, so I can't imagine the ink nozzles to have dried up in that time. Just in case though, I have done several cleans, I have tried to print realign pages, documents in different formats to the initial one that i tried printing, I have even took the cartridges out, given them a shake, tried to print with just the black cartridge in etc, but still, nothing.

 

I have uninstalled and reinstalled all drivers and still being faced with the same problem.

 

My ink levels are also fine (approx 50%) and there was no evidence on the document that was printed last week that these were running out.

 

Can anyone help? I need to print these documents urgently.

 

Thanks in advance 🙂


 

HP Recommended

I'm having this exact same problem, any chance I could get whatever advice you sent to Squidaline?
There are a bunch of other people on this thread too that could probably use that info.

 

At this rate I'm pretty sure it's a software problem, probably related to instant-ink. It'll print a test page... but not if I tell it to print a test page. Then I'll get a blank page.
However, if I use the software to run a 'clean', then at the end of the clean it'll print a test page, which looks a bit ropey (white lines through it, but those have practically always been there). Then if I try to print a test page again directly after it'll just print a blank page. It's like normal print requests are being deliberately aborted, like for example if it thought I was at some hard print limit for the month... but I'm definitely not.

 

So in short... there is ink, but it won't print... unless I tell it to 'clean', and then it'll print a test page, but not under any other circumstances, including using the face buttons on the printer itself to print test pages... just blank pages all round.

 

Thanks for your time.

HP Recommended

I can tell you the solution I came up with after almost three months of emailing in circles with this HP "support". I threw my HP  printer in the dumpster and will NEVER buy another HP. I highly suggest you do the same.

-Squidaline

HP Recommended

I am having the same issue with my printer printing black pages. My cartridges are both full to 100% and I tried all of the alignments provided on HP app. I am not getting any results. When I try to print printer report etc I am getting a blank page. The printer makes a funny sound when it's printing the blank paper. No ink on paper. I have not been able to use this printer since the day I bought it. I am very disappointed. If I can't find a solution I will have to start using a different company for printers, etc. 

HP Recommended

@RoRo2210

 

I understand your concerns and frustration

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.