Deskjet 2360 - Prints the wrong colors, although the test page looks fine

[sorin86hp]

In Windows 10 (64-bit), Deskjet D2360 prints the test page fine, but the colors are wrong from any app (documents, pictures...). Cyan looks like dark blue. Green looks also dark blue. I've just updated the drivers from the HP website, but the behaviour remains the same. Any solution, please?

[X-23]

Hey @sorin86hp,

I would like to assist you today with resolving the colour printing issue that you're experiencing when printing from your Windows 10 computer to your HP Deskjet D2360 Printer. To start troubleshooting let's print a Self-Test Page from your printer to confirm that the printer hardware is functioning as per normal. Once we isolate this issue we will be able to work towards a resolution.

• How to Print a Self-Test Report:

1. To print a Self-Test Page, press and hold the Power button.

• (1) Power Power

2. Raise and close the printer cover four times.

3. Release the Power button, and the Self-Test Page prints

• Should the Self-Test Page show quality defects: Then the printing issue that you're experiencing is being caused by your printer. To resolve this hardware issue can you please click here. Once the support document opens please complete the steps to resolve the issue. Once troubleshooting is complete, please print another Self-Test Page to confirm that the quality issue has been resolved.

• Should the Self-Test Page print perfectly: Then the colour printing issue is being caused by something on your computer. To resolve this issue let's run the HP Print and Scan Doctor Tool. Please click here to download the Tool. Once downloaded, run the Tool to 'Fix Printing.' Should any software, driver, or connection conflicts be found the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you.

Please respond to this post with the result of your troubleshooting. If the steps I've provided resolve this colour printing issue, please mark this post as a Solution to other users of the Hp Support Forums can easily find this fix. I look  forward to hearing from you. Good luck! 🙂

[sorin86hp]

I explained that the test worked. The Doctor has solved the matter. 

Suggestion: When your printer prints the test page, why don't also offer an image file with what the test is supposed to look like. That is helpful especially to confirm the colors. If I print a test and see some colored squares, how would I know if those are the correct colors??

[sorin86hp]

The problem re-appeared after a major Windows 10 Update (Jan 2016). This time Print and Scan Doctor couldn't fix it. HELP!!!

[sorin86hp · Accepted solution]

After a long time of frustration, I found the magical unprofessional solution:

http://h30434.www3.hp.com/t5/Inkjet-Printing/Printer-prints-wrong-colors-after-windows-10-update/td-...

Print a test page with HP Print and Scan Doctor. After that issue is fixed.