Deskjet 3630 admin password reset

[Misho_V]

Hello,

Could you please send me the solution as well. I am stuck at the same point and I haven't been able to use the printer for some time.

Thank you and I am looking forward to hear from you!

[Riddle_Decipher]

@Misho_V Greetings from the HP Community!

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

Meanwhile, please tell me what the issue is about, as reset isn't the only solution to every issue, we could resolve issues without resetting the printer too,

Please elaborate on your concern.

To thank us for our effort's to help you, give us a virtual high-five by clicking the 'Thumbs Up' icon below, and have a great day!

[Misho_V]

Hello Riddle_Decipher,

Thank you very much for your reply. My printer is a DeskJet 3630 All-in-One series, Regulatory model number: SNPRH-1505, and since I purchased it we have never had any issues with it. Recently I changed my WiFi password and shortly after that I tried to configure my printer again and could not do it. I am using an HP laptop with Windows 10 and to configure the printer I am using the HP Smart tool from Microsoft store as per the instructions. I manage to connect to the printer with the HP Smart tool and get to the point on the screenshot below:

I have not set any passwords and I do not know the admin password. I have also tried to reset the password by using the WiFi and Cancel button as per the instructions as well as tried combinations such as "admin" as a user name and "1234" as a password, but they do not work either.

Could you please advise what can I do at that point?

Thank you and I am looking forward to your reply.

[Riddle_Decipher]

@Misho_V Thank you for the details,

Here's a few things that should help your cause,

For starters let's reset the networking settings using the below steps:

And check if it works without the password, if the issue persists or you are attempting to connect to the WiFi-Direct you may want to use the WPS push button method using the instructions listed on page. 69 to 72 of Chapter 7 Connect your printer by clicking here

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

[Misho_V]

Thank you for your reply, Riddle_Decipher, really appreciated, but I already tried that couple of times. I have mentioned that in my first reply and it does not work. I get back to the same screenshot. Is there any chance that your can provide the credentials in order for me to set my printer up.

Thank you!

[Riddle_Decipher · Accepted solution]

@Misho_V I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: Click here to know how the private message function works. 

Stand by for updates!

And have a good day.

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

[Misho_V]

Thank you very much for that, Riddle_Decipher. I am trying some more options suggested in your previous message and if they do not work I'll try the full reset.

I'll keep you posted.

[Misho_V]

To keep you posted. I tried the "To use the Push Button Configuration (PBC) method" once again from the manual, and this time it worked. Everything is working fine now.

Thank you for your help. 🙂

[Riddle_Decipher]

@Misho_V That's awesome, I'm glad it did, and if you need anything else, feel free to get back to us, any time.

To thank us for our effort's to help you, give us a virtual high-five by clicking the 'Thumbs Up' icon below, and have a great day!

[morsan]

Can you please send me a message with instructions. I've reset the printer to factory defaults but it won't accept the admin password. I've tried admin / password admin / admin and so on.

Thanks