Deskjet 3630 admin password reset

[silviomaraujo]

Hi, I'm having the same problem on my HP DeskJet Ink Advantage 3635. Can't find the user and passwords for the settings anyware, can you help me?

[KrazyToad]

@silviomaraujo

I have gone through your Post and I would like to help

I suggest you perform a Semi Full Reset

Since these steps are specific to your printer, I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[silviomaraujo]

[asmita6658]

@silviomaraujo

Have you tried the steps suggested in the private message? 

Let me know. 

[Damsena]

I do face the same issue, forgot the admin name and password. Please share the instruction to reset both Admin Name and Password. Thank you.

[KrazyToad]

@Damsena

I suggest you perform a Semi Full Reset

Since these steps are specific to your printer, I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Damsena]

Thanks for sharing it. But I have tried this already, it is just reset the wireless setup. I need to reset the admin user name and password to access the Printer web page/EWS.

[KrazyToad]

@Damsena

Unfortunately if  resetting the network settings doesn't work, then you will need to contact HP Support for Service Options because this printer model doesn't have a touchscreen and the only way to enter the internal settings is through the EWS Page which would not be possible right now due to the password issue

Click on this link -www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you

[silviomaraujo]

I need to reset the admin user name and password to access the Printer web page

[KrazyToad]

@silviomaraujo

Thanks for keeping us posted

If you have already performed the Semi Full Reset and the issue persists, I suggest you contact HP Support for Service Options

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

Thank you