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‎02-10-2019 04:11 PM - edited ‎02-11-2019 08:12 AM

HP Recommended
Product: Deskjet 3630

I have been unable to access the admin setup for my 3630 printer. This is not the wireless password but the admin. I don't remember setting up a password but I could have done. I have already tried cold reset and wireless reset to no avail. 

Screen Shot 2019-02-09 at 17.25.11.png

 

Some help would be appreciated.

 

Even stranger, after a hard reset the info sheet tells me thar the admin password is not set and yet still doen't allow me access to the admin settings.

hpprinter.jpg

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39 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-23-2020 12:28 PM

HP Recommended

@Misho_V I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: Click here to know how the private message function works. 

 

Stand by for updates!

And have a good day.

 

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

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56 REPLIES 56

‎03-20-2019 10:51 AM

HP Recommended
Hi, Please check your private message, I have sent you the resets that can help clear the admin password. Hope this helps.
Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
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‎04-12-2019 09:12 PM

HP Recommended

Hey! Can you also dm me the solution. I'm facing the same problem as him.

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‎04-12-2019 09:50 PM

HP Recommended
Hi, Please check your private message for the reset steps.
Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎05-01-2019 02:31 PM

HP Recommended

Hi, can you please send me the solution since I am facing the same problem. Thanks.

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‎05-01-2019 10:11 PM

HP Recommended
Hi, Please check your messages for the steps to reset the printer.
Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎05-06-2019 12:36 AM

HP Recommended

Hi @Sylvig,

 

Appreciate if you can DM me the same solution to solve the admin/password issue. Thanks

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‎05-06-2019 03:19 AM

HP Recommended
Hi, Please check your private message for the steps to reset the printer. Thanks.
Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎05-17-2019 03:23 AM

HP Recommended
Hi @kolombo50 Please check your private message for the reset steps. Hope this helps.
Although I am an HP employee, I am speaking for myself and not for HP.
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.
Was this reply helpful? Yes No

‎05-28-2019 10:40 PM

HP Recommended

Hi,

 

i am having a hard time resetting the admin password although i factory reset the printer already.

 

Can someone please DM the instructions on how to reset the admin password for deskjet 363x series?

 

thanks in advance

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