Did HP just do an update that won't allow me to use a refilled 902XP ink cartridge?

[billr1260]

I was just told that HP recently released an update that will not allow you to use a refilled HP ink cartridge in my Officejet Pro 6968. It takes 902XL cartridges. Sounds like something they did in 2016 but had to walk back on. If this is true it's like Ford telling you you can only use genuine Ford parts on your Ford car or it won't work. Is there a solution?

[Dragon-Fur]

@billr1260 

The following Firmware Update is available (and may have been installed) for your printer:

HP Officejet 6950/6960/Pro 6960/Pro 6970 All-in-One Series

Release date:  Apr 16, 2019

File name:  OJP6960_1910A.exe (26.0 MB)

Description

This software tool will help you update your printer to the latest firmware. Please refer to Enhancement/Fixes for more detail about the firmware update.

Reminder: Dynamic security enabled printer. This Firmware includes dynamic security measures, which may prevent supplies with non-HP chips or circuitry from working now or in the future. More at: www.hp.com/go/learnaboutsupplies.

Note: For printers manufactured prior to December 1, 2016 dynamic security will not be enabled by this firmware. Please note that HP cannot guarantee the quality or reliability of non-HP cartridges.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

I cannot reasonably comment on whether one should only use genuine parts in a printer - or an automobile.  I am one of the people in the world that always use HP ink in HP printers and Lincoln parts in Lincoln automobiles.  Personal opinion.

If the printer refuses to allow off-brand / remanufactured ink,

I can offer little in the way of solutions you will find satisfactory.

For example, possible solutions include:

1.  Use HP genuine ink in the printer.

2.  Replace the printer.

3.  Contact HP Technical Support - explain your personal situation and ask if HP would like to grant you an exception to the policy. 

The last suggestion (#3) is not meant to be snarky - those of us who are Experts in the community speak for ourselves.  We do not speak for HP Technical Support - nor do we have any direct influence HP Policy or HP Warranty Services.  We, too, are HP customers.

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

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UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

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Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides, Product Information, more

HP OfficeJet Pro 6968 All-in-One Printer

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[billr1260]

Dragon-Fur - Thanks for your quick response. No snark in your reply. I'm going to reach out to their Tech Support this week and see what they come up with. Got nothing to loose. I do believe in supporting the manufacturer when possible. I personally alternate my Genuine HP ink cartridges with a refill from COSTCO for my HP All-in-one. I've frankly never seen the difference in print quality and the cost is half. I do, however, always use genuine EPSON Ultra Chrome inks in my Epson Stylus Pro 3880 photo printer where I rely on accuracy and consistancy. Thanks again.

[Dragon-Fur]

@billr1260 

You are welcome.

Personally, I spend more money on printers (and other tech) than might the average home consumer.   The ability to do so is not a boast, simply a privilege for which I worked long and hard to achieve.

Because non-HP cartridges (remanufactured / off-brand) can eventually break the ink system (even assuming the printer allows the abuse in the first place), I always use genuine products in my devices.  "Fussy-am-I"

I understand the desire to save money - the only difference is choosing where to compromise.  Smiling.

Good Luck.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.