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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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HP Recommended
Dell Inspiron 17 5000
Microsoft Windows 10 (64-bit)

My new Envy 6055 printer will not go to sleep.  I have verified through the administrator setup that the timeout is set to 5 minutes.  I have performed the steps that I have found in this forum for this problem, including updating the firmware and plugged the printer in directly to a power outlet without using a power strip.  It still stays awake 24/7.  What else should I try?

6 REPLIES 6
HP Recommended

@DrewShelton, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

I did a full factory reset and completed the configuration from scratch.  It still does not go to sleep.  Blue light shining on the output tray, wireless light on.

HP Recommended

@DrewShelton

 

You can make the printer enter sleep mode directly by pressing (the Power button)

 

1. On the printer control panel display, from the Home screen, touch ( Setup ).

2. Touch Power Management.

3. Touch Power Button, and then select Enters Sleep Mode.

4. Press (the Power button) located on the front left side of the printer to make the printer enter the sleep mode.

 

NOTE: The printer will enter sleep mode 5 seconds after you press (the Power button). During this period, you can press (the Power button) again to make the printer enter sleep mode immediately.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

HP Recommended

The Ency 6055 does not have a control panel.

HP Recommended

If I press the power button, the printer powers off, which is exactly what I would expect it to do.

HP Recommended

@DrewShelton

 

Looks like this needs remote assistance.

 

Please reach out to the HP Support in your region for further course of action.

 

Hope this helps!

TEJ1602
I am an HP Employee

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