Error Code 11 - M234DWE - Genuine Toner suddenly stopped working. Unable to clear error

[H411]

I posted something to X - not sure if it helps to pile on to my thread? https://x.com/Hoboken411/status/1899094026399223871

[K-Med]

Once I get unsuspended tomorrow on X, I'll RT your post and bring some attention to it. I also have a decent following on there, but I'm really hoping someone picks it up and puts pressure on HP.

You might also want to tag HPSupport on that post.

[MI_ScottK]

Most likely the firmware update thinks the genuine HP cartridge is a knock off and blocking the printer from working.  I placed my old cartridge that came with the printer and the printer is functional with no error.  I find it strange that I can’t register my printer with the serial number and product code shown in the HP Smart app.  Maybe HP does not support a refurbished model purchased from Amazon, which I thought was a authorized HP distributor.  Regardless, since my printer appears to be functional, I purchased a knock-off cartridge from Amazon.  It gets good reviews.  Hopefully, HP’s firmware does not already block it from working.  I’m bummed about the HP cartridge.  The print darkness was superior.

https://www.amazon.com/dp/B0DT5RSNSK?ref=ppx_yo2ov_dt_b_fed_asin_title

[H411]

I'm using the original toner that came with the printer.

[shippinguy]

I posted to both

[H411]

Maybe someone can tag for me. I don't use twitter, it's an old account (with 14k followers) from over a decade ago. I happen to despise social media despite any positive benefits that might exist.

[K-Med]

Wow, what a s*** show. So official HP cartridges are brick. Ironic.

[shippinguy]

Indeed it is.  I have a $90 toner cartridge installed that has printed less than 50 of the 2400 pages it is rated for.  I am considering purchasing a 134A toner cartridge to see if it works so I can get by until a fix is (hopefully) issued.

[Valiant91]

So after a lot of backwards and forwards on a WhatsApp message system they’re conceded that the printer is faulty and will require changing. Fortunately it is in warranty and they’re sending one out (will take around a week)

[H411]

Well that's good, maybe your issues was not related to firmware? 

My model is out of warranty by a few months. They want me to pay $100 for tech support. More than I paid for the printer. 

If the firmware bricking is their fault and has permanently destroyed the printer - they should send out new units to everyone - similar to a car recall.

Who wants to keep being associated with a company like this? I'd rather just have my money back and go my separate way. A clean breakup.