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To resolve issues with error EBS00P0013 on HP Smart App: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎01-03-2021 11:00 AM

HP Recommended
Product: Acer Aspire
Operating System: Microsoft Windows 10 (64-bit)

Error Message: Cartridge not intended for use in this printer. Both of my cartridges are HP brand. I have done A LOT of trouble shooting to no avail. My printer is registered with HP Insta Ink and has been for years.

 

Any advice?

 

Thank you

Category:
3 people had the same question
3 REPLIES 3

‎01-11-2021 02:46 PM

HP Recommended

@PJPenrose

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for more assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎01-12-2021 11:44 AM

HP Recommended

The printer is an Officejet 3830 All-In-One 

Was this reply helpful? Yes No

‎01-31-2021 03:18 PM

HP Recommended

@PJPenrose

 

If you have tried all the steps mentioned in this HP document- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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