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Error Message: Cartridge not intended for use in this printer

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Acer Aspire
Microsoft Windows 10 (64-bit)

Error Message: Cartridge not intended for use in this printer. Both of my cartridges are HP brand. I have done A LOT of trouble shooting to no avail. My printer is registered with HP Insta Ink and has been for years.

 

Any advice?

 

Thank you

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@PJPenrose

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for more assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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The printer is an Officejet 3830 All-In-One 

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HP OfficeJet Pro 9025 - Win 10 Pro - new genuine HP cartridges - message says cartridges not intended for use in this printer  - tried 2 brand new sets of cartridges - reset the printer - reset to default - cleaned metal contacts on cartridge - over $200 worth of ink which say I can't use them.   Plugged and unplugged the power and data cables.   I am not having any luck with anything I tried.   Have a second, identical printer and cartridge was accepted in that printer.  Thank you for any help you can give me.

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