Every time I try to print the printer says it is in use and I can't print.

[Eric315]

I can't print. Every time the printing window on my computer say the printer is in use and then it never prints. I've run diagnostics and it says the printer is fine. It asks me to run a test print page and the same issue arrises. This happens when I try to print from my computer or my wife's computer. I also happens after I restart both the printer and my computer. 

When I finally cancel the print job it says "alignment is not finished" in the HP Smart console. 

[Dragon-Fur]

@Eric315 

Welcome to the HP English Community --

If the printer is in need of alignment, the following should help:

Printing an alignment page on an HP printer

If the printer is stuck in between different tasks and setups, then perhaps the hard reset will help:

Mentioned in the following documents:

 HP DeskJet, ENVY 6000, 6400 printers - 'Out of Paper' displays, printer does not pick paper

 Step 4

or

HP DeskJet, ENVY 6000, 6400 printers - E4 (Paper jam) error

Step 3

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Next - Optional / FYI

The following is Unrelated to Alignment issues but might be related when the printer cannot print on more than one computer.

If the printer is struggling to stay on the network, check how the printer is connected.

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Troubleshooting and Solutions

Choose and begin -

Offline - Known solutions, presented in the order to be completed / considered

  HP printer is offline or not responding - Windows / Mac  

Section “Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable)

And

TKB Article contributed by HP SofiaML

 TKB - HP printer is offline or unavailable

AND

Wireless Troubleshooting

 Troubleshoot a Wi-Fi connection to an HP printer 

 HP Printers - Using a Wireless Network Test Report

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Extras and Details -

Use or Ignore as suits your situation

Wireless

Try / Consider

If the router supports it:

Set router to broadcast on both 2.4GHz and 5GHz

Create separate SSID named networks for each frequency.

Connect the printer to the SSID named network you want it to use.

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Dual Band Network - Considerations

Reminders 

Do not ignore your router --

A router that is weak, outdated, poorly located, or incorrectly configured can cause all sorts of odd network behavior issues.

If the printer supports it, connecting using Ethernet is generally a better choice.

If your router supports it, create a separate SSID named network for each frequency.

Connect the printer to the SSID network you want the printer to use on the network.

Wireless

Some printers, particularly older models, only support Wireless at 2.4GHz

Some printers support Wireless at both 5GHz and 2.4GHz – but not at the same time

Regardless, if the printer won't work or cannot connect to your 5GHz SSID named network, connect to the 2.4GHz network.

If you are running a Dual Band Network,

 Check that the router is set up to broadcast all frequencies it supports.

Next,

If your router supports it,

On your router:

 Create a separate SSID named network for each frequency supported by the router

 What?  Create one SSID named network for 5GHz and one SSID named network for 2.4GHz

and

 Connect the printer to the SSID named network on the frequency / band you want it to use.

In general,

• 2.4GHz is less fussy about obstacles and supports a longer distance (separation) between router and device (printer)
• 5GHz is faster

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Example – EWS Setup – IPv4

EWS > HP Document / How-to (original format)

Use the HP printer Embedded Web Server (EWS)

NOTE:  Find printer IP address

Section Open the EWS over a local network orientation

Ethernet

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wired (802.3) > IPv4 Configuration

Wireless

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Tab Network > Wireless (802.11) > IPv4 Configuration

As Available:

Tab Network > Wireless (802.11) > Advanced

Network Interface on / off, Network SSID name, Security Settings, Passphrase / Password

Select and connect to the correct SSID / network name for the bandwidth you are using.

Note:   It is not mandatory that you use a manual / static IP address.  Doing so can improve stability.

FYI Example - Alternate EWS format (Select new printers)

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Primary Ethernet > Check / Adjust Status and other tabs...

Open your Browser > Type / enter the Printer IP address into URL / Address bar

Section Network > Wi-Fi > Section IP Config > IPv4

EWS_9025_Network_IPv4_Configuration_4

EWS_9025_Network_Wireless_IPv4_Advanced_2

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Message Content References

User Guide - HP ENVY 6000 All-in-One series

Technology Tips Video Gallery from our HP Expert greenturtle

 Technology Tips YouTube Video Help for Printers

and

 Technology Tips Envy 6055

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP ENVY 6055 All-In-One Printer  

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