HP 9020e - error code 83C0000B

[AdamW91]

Hi, yes we have the same issue

we are currently in warranty for another 14 days 

not verry good commination from HP for such a widespread issue 

[AngeloMGP]

No way to have news from HP. I've set the printer back to Amazon for the refund and just bought an Epson.

[NicS__]

Spoke to HP Australia by phone this morning [CONTENT REMOVED] - replacement printer being sent to me directly from HP. Will take up to 5 working days but thankfully we now have a solution (i.e. the firmware update cannot be fixed).

[maylee]

I returned my printer to office works and got a full refund as it was within the warranty period didn't bother buying another hp printer i went with Brother instead

[abwhere]

Same issue, different printer -> 8022

[Simmy6a]

Unfortunately we were just out of warranty, but ended up going to Officeworks today and also purchased a Brother.  Still no response from HP!

[rekib]

We have same issue in Poland, blue screen with code 83C0000B. Printer on warranty till March. Reported to regional HP in Poland. Said wait for solution. 3 days and no reply

[Suzy2012339484]

Just spoke to HP in New Zealand and even though my printer is two months out of warranty they are sending a new printer out today. Apparently it’s the same printer but they have cancelled the firmware in it. Which is good as I have $200 worth of ink unused 

[nwel]

In the UK here with a printer that's still in warranty. Had a call with HP to request a replacement. I'm waiting a callback however they mentioned they will have a resolution no later than Saturday whether that be an update or replacement. They also mentioned that regardless of warranty they will provide support so it's certainly worth giving them a call. In terms of a replacement there's a delay and it could take a minimum of 5-7 working days. They didn't elaborate on the replacement process yet but I assume they will send a new one and collect the faulty one?

[Noimpr]

Hi,
If HP decides to replace all users of this model of printer, I doubt that they have a sufficient quantity to quickly replace all the affected printers in the world!!