HP DeskJet 3630 - printing very poor and faint, have tried everything

[askfrank]

Please-I have downloaded  the software from your own site on two occasions. I have gone through all the steps suggested with HP assistant. Still no change . The only message that something is wrong it that i get a device driver is not working notice, but as i say i have replaced the original software twice. T he only updates i have installed have been Windows since last working( about 5 weeks ago ) I  have also cleaned the inks as suggested

Ralph

[Jeet_singh]

@askfrank,

Thank you for posting your query on HP Community,

Have you tried to print the print quality diagnostic report from the printer?

Are you able to make a copy from the printer?

Let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

If the issue persists, I would suggest here is to Print the Print quality report: 

1. Load paper into the input tray.

2. Open or search for the HP folder in your list of installed software programs, click the folder for your printer, and then click the name of your printer.

   The HP Printer Assistant software opens.

3. On the HP Printer Assistant window, click Maintain Your Printer.

4. Click the Device Services tab, and then click Print Quality Diagnostics Page ().

Evaluate the report for any defects. 

• If there are defects found, try the steps mentioned in this document. 
• You may also try to clean the ink cartridge contacts and refer to this document for solution - Click here

If the print quality report comes out fine, then this could be an issue with the printer software or driver related. 

Let's try to uninstall the printer from the root level and then reinstall it by following the steps below: 

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP DeskJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here  to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[askfrank]

HELLO

I have carried out most of the stepds you have mentioned in your reply.I will though try the suggestions that i havent carried out

Thanks

Askfrank

[askfrank]

HELLO

I now have tried everything you suggested. Nothing has changed. Can i attach a jpeg of the Finding and fixing  problems result along with a copy of the print result please.

Askfrank

[Jeet_singh]

@askfrank,

In this scenario, I would personally suggest this could be an issue with the printer. 

I would recommend you contact our HP support team for further assistance. 

HP support team can be reached on www.hp.com/contacthp

Let me know if you need any further assistance!

That said, If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

[askfrank]

Thank you for your reply.

However i believe i am out of warranty and living in Spain, so ringing the USA is out of the question. The service is very poor as i have only printed 87 copies on this machine , over 60 of them trying to cure the problem. It is definately a copier fault as i have now installed the printer on a total of 3 computers all showng the same fault. I have always (in the past) purchased HP printers about 6 in total and the last few have been error prone. I m afraid that without further useful help with this proble you will lose me as good customer having bought my computers as well from HP

Askfrank

[Jeet_singh]

@askfrank,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[askfrank]

Thank you

[askfrank]

help please

i was put in touch witha technician in Spain UNDER CASE NUMBER [edited].

He was sending me some ink which arrived today, but it is the wrong one. I cannot retrace him- could you please put him back in touch with me

Thanks

[Jeet_singh]

@askfrank,

It's great to have you back, 

Are you referring to regular ink cartridges or Instant ink cartridges been shipped from HP

If this is to do with Instant Ink, I need to know few details regarding your Instant ink account to help you get the ink cartridge.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required for accessing the instant ink account. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,