• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎11-20-2018 10:20 PM

HP Recommended
Product: HP Deskjet 1050
Operating System: Microsoft Windows 10 (64-bit)

 HP 1050: alignment page has printed, but the scanning step has failed. (Normal scanning is working)

2 people had the same question
3 REPLIES 3

‎11-22-2018 06:59 AM

HP Recommended

@levyls

 

Welcome to HP Forums. This is a great place to get support, find answers and tips to your technical queries.

 

I understand that you have been using an HP Deskjet 1050 All-in-One Printer and you're facing an alignment issue. I would like to help with that.

 

Please perform the steps from the document below and let me know if that helps.

 

https://support.hp.com/in-en/product/hp-deskjet-1050-all-in-one-printer-series-j410/4027462/document...

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Have a great day!

 

 

 

 

 

 


I am an HP Employee

Was this reply helpful? Yes No

‎11-22-2018 07:01 PM

HP Recommended

Hi Betty,

 

 

My problem is to do with the scanning stage of the alignment process: it’s the scanning that fails…the page printed without problem.

 

Regards,

 

Leon

Was this reply helpful? Yes No

‎11-23-2018 07:31 AM

HP Recommended

 

@levyls

 

Right, I understand that. Did you perform the reset from the above document?

 

Also, are you able to make a regular copy? 

 

You may also try cleaning the scanner glass and try scanning the alignment page again.

 

Let me know.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

 


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.