HP ENVY Photo 7855 freezes on startup

[ScottRise]

Can you also send me the reset instructions?  I am having the same issue and have already tried the troubleshooting steps you're willing to post online.

[rayohhope]

Can you please send me the instructions to resolve the Boot Freeze issue? Thanks

Ray

[maz1rude]

I am also experiencing this issue.  Could you PLEASE give me the instructions on how to fix this?  

[rayohhope]

Is there a real solution? Post it for the benefit of the community.

[maz1rude]

Please consider giving the rest of us some help with this issue.  I have the same issue on the same model printer and have been waiting all day for someone to give me a hand.  

[PSOUNDMV]

I have the same issue model # 78555

[Stretchcough]

My ENVY 7855 has frozen again during startup and the fix provided by @elohi_nr back in January is not working this time. Any other recommendations?

Thanks,

Steve

[Stretchcough]

The fix that the HP support rep gave to me in January was to touch the lower left area of the (ENVY 7855) printer control panel where the Return icon (↩️) would be…when the display is working normally…4 times. If it works, that should bring you back to the support menu where you can reset the printer. I’ve also seen this hack in other HP Support posts as well as a YouTube video. In fact, this did work for me when my printer froze 2 months ago. 

However, note that as I type this my ENVY 7855 is frozen again, and this fix is not working. For me, at least, I think it is time for a new printer.

[JamandaH]

I see there is an accepted solution for this problem that many others have also reported.  How do we find this solution?

[JamandaH]

How can others get access to this solution?  I am new to this forum/group and not sure how it works but would love to get my printer working again after many days without it and several frustrating hours searching for solutions.