HP Envy 4527 Not Printing Colour

[src2008]

I have an HP Pavilion Model 14-n055sa connected via wireless to an HP Envy 4527 printer.  It will not print in colour.  It is running the latest version of Windows 10 Home plus all the latest updates.

I have tried every solution posted in both the Microsoft forum and the HP forum.  This includes:

- Uninstalling and reinstalling the the printer driver, both the HP and Windows versions.  I followed the instructions to run printui.exe /s and removed the HP printer folder at the same time and removed all HP printer related software.

- Reinstalling Windows cleanly.

- Running Windows printer troubleshooter.

- Running HP Print and Scan Doctor.

Nothing works.  When I print a test page from after reinstalling the drivers it comes out ok.  However, when I print from an application it only prints in greyscale and the colour option is not shown in printer properties.

I had this problem on another PC and resolved it by following the various posts online.  However, nothing has worked with this laptop.

I'm getting desperate!  Can anyone help me please?

[Kumar0307 · Accepted solution]

Hi @src2008

Welcome to the HP Support Community. I'd be happy to assist you.

I understand you do not have an option to print in color from your PC. Let us try these steps:

1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
3. Select 'Add a printer using a TCP/IP address'
4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
5. Type in the 'IP address in Hostname or IP address' box, click next
6. Proceed to the next steps by following the on-screen instructions.
7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

I hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[src2008]

Hi Kumar

Thank you very much for your help.  I had tried the TCP/IP solution before and it didn't work.  This time it did!  I'm really grateful.

Best wishes

Steve

[Kumar0307]

@src2008

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[Malky71]

Did all this now will not print at  all .I have 3 computers and all are suffering the same problem since a Windows Update

[src2008]

Hi Malky71

In addition to foloowing the reinstallation instructions given, there is an additional step that I discovered:

Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer related folders & files.

I moved this folder to my desktop and renamed it as OLD in case I needed to put it back.  Once you have done this as well as removing the other stuff but before you install the printer, restart your PC then carry out the installation.  That worked for me.

Good luck

Steve