HP Envy 5640 printer - blue screen errors

[slnielsen16]

I experience the following issues.  I think it may have been after an automatic firmware update:

• Sometimes it will not even power on when I press the power button.
• If it does power on, it usually gets stuck on the HP screen or shows a blue screen with one of several error codes, like: B84507AE, B80A0AEC, 00541654, B3A7AAFC, B8A7451E, and others.  It seems like the system cycles through a dozen different failure modes and error codes and is not consistently the same each time.
• If it does make it to the home menu screen, it faults out there after a few seconds or the screen changes to black and white stripes or some kind of distortion.

There is no way to do a factory reset, as I cannot even get the printer to turn on and let me use the menu screen or connect via wifi.  Basically the printer seems like it is "bricked."

Yes, I have tried dozens of time to use a different cord or outlet, powering off and on.  I have even noticed that a desk lamp in the same room flickers briefly as I plug the printer cord in -- could this be a sign of a bad power supply, or is it normal?

Is there a complete reference guide that enables a product owner to decode all the error numbers?  I would like to have that for self-diagnosis and repair if possible.

Seems like a similar problem as:

• https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/HP-ENVY-5640-blue-screen-di...
• https://h30434.www3.hp.com/t5/Printing-Errors-or-Lights-Stuck-Print-Jobs/Error-B80833A2-blue-screen/...

[Irfan_06]

Hi @slnielsen16,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[slnielsen16]

Hi @Irwin6,

I tried your recommendation in part A twice but got an error code both times:

1st time: B8084F8E

2nd time: 00541654

Can you please interpret/decode these errors?

[slnielsen16]

For the public record:

I called the HP support number and got to briefly talk to an agent about the issue.  I was simply told I have a hardware error and would need to buy a new printer.  They are unwilling to share any information about diagnosing the many error codes.