• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-20-2018 05:28 PM

HP Recommended
Product: HP Envy 5660
Operating System: macOS 10.12 Sierra

Hi,

My printer has been set up as a wifi printer for my home for months now.  Today, I noticed that it doesn't have a wifi connection.  I've tried to reconnect it using my iphone and through my computer, but it won't accept the network.  I also tried using the wifi wizard on the touch screen and entered the network info.  When I tried to use the HP Easy Start app, it gave me the error that it couldn't connect to a 5 GHz network.  The router I have has two networks, and the one that I am trying to use, that I've used successfully for months, is not 5 GHz.  Any help would be appreciated.

6 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2018 01:03 PM

HP Recommended

Sorry, I had a terrible time getting logged back in.  I will click on your Kudos Thumbs up as soon as I post because you were extremely helpful and I have resolved the problem.  When you mentioned that it should list the two wifi options on the second page, it made me remember a problem I had a few years ago.  (I should say that the neither of the networks were displayed, but half the neighborhoods wireless services did.)

My son had a laptop that that would not connect.  A half dozen other devices, from several different manufacturers had no problem with the wifi, so I told him the problem must be with his laptop.  He tried to figure it out, but finally asked me if I could reset the Apple Airport router.  I explained why that wasn't the problem since it was working everywhere else, but he was getting frustrated, so I reset it.  Of course, this solved the problem.  Honestly, we had an old Wii, a bluray player, different types of cell phone, a smart tv, and so on, but only his laptop had this problem.  It was an HP.  Once I remembered that, I reset the router and everything worked fine.

 

So the problem wasn't with the printer, although, since the wifi was acceptable to any non-HP device in the house, it kind of was the problem.  Anyway, thank you for your efforts and advice.

View solution in original post

Was this reply helpful? Yes No
15 REPLIES 15

‎04-20-2018 05:43 PM

HP Recommended

Reset the printer back to Network Defaults via the front panel and try again.

Was this reply helpful? Yes No

‎04-20-2018 05:46 PM

HP Recommended

I've done that several times while trying different ways to get it to connect.  Currently, I've connecting it as a USB printer to get my doc printed and check to see if there is a firmware update that might help.

Was this reply helpful? Yes No

‎04-20-2018 05:47 PM

HP Recommended

Print out the Network Config page and post the results here.

Was this reply helpful? Yes No

‎04-20-2018 05:56 PM

HP Recommended

This something on the printer, or my mac?

Was this reply helpful? Yes No

‎04-20-2018 05:57 PM

HP Recommended

On the printer via the front panel.

 

Was this reply helpful? Yes No

‎04-20-2018 06:06 PM

HP Recommended

okay, printer and will scan.  there is a bunch of stuff on it like ip and security codes that I'd like to redact.  Anything in those sections you need to see?

Was this reply helpful? Yes No

‎04-20-2018 06:14 PM - edited ‎04-20-2018 06:15 PM

HP Recommended

Wireless info.  Your IP are the same as everyone else in the world.   Don't care about your SSID name as I'm pretty sure folks won't drive around the US looking for you since the have Starbucks.

 

No MAC addresses, that's the only important one.

 
 
 
 
 
 
Was this reply helpful? Yes No

‎04-20-2018 06:48 PM

HP Recommended

hardwired, got the scanner to scan, but then couldn't save it.  An issue with my settings on the mac I'm sure.  Sorry about the quality.  Just took a pic.

IMG_9771.JPG

Was this reply helpful? Yes No

‎04-20-2018 06:57 PM

HP Recommended

Well you are right, it does not see your routers SSID.  One thing you can do now it to disable Wireless Direct in the printer to get rid of the SSID it is trying to use.  Wireless Direct is only used if no router is available. 

 

 

Please verify the Wireless Radio is enabled (not Wireless Direct) via the front panel.   If not, enable it.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.