HP Instant Ink - black not working

[Zyrca]

Hello,

I have HP Instant Ink, the account is in good standing. My printer won't print black.  According to the printer and the HP Instant Ink site, it still has some black in it, which is probably why a new cartredge has not been sent.  Please help, I'm really frustrated with the lack of black ink and the lack of support options. 

-Heather

[Drakster · Accepted solution]

Hello @Zyrca,

Welcome to the HP Support Forums!
 
I understand that you're unable to print in black. I will certainly do my best to help you and please remember to return to this thread and mark 'Accept as Solution' if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Please follow the steps within this guide:

• Black Ink Not Printing and other Print Quality Issues
• Please let me know the results. 

In the event that you have defective ink cartridge, please send me a private message with your account number or email address. Also, confirm that the address on your account is correct.

In the meantime. your printer is capable of printing in single-cartridge mode. Please remove the black ink cartridge to print with the tri-color cartridge. 

I look forward to hearing back from you.