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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 31 of 55
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Can you help me too for reset the printer m28w please.

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Message 32 of 55
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Please could an HP staff member also message me the factory reset instructions? I've lost access to the admin console so can't do it that way however. Thanks

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HP Support Agent
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Message 33 of 55
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Hi @Harrys13 @Omnivoracity

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

Asmita
I am an HP Employee

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Message 34 of 55
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Please could you provide Factory reset instructions for a Laserjet M28w.

 

Thank you

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HP Support Agent
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Message 35 of 55
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@Omnivoracity Which printer do you have? Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

And @RDXS since you've mentioned the model name of the printer, I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: Click here to know how the private message function works. 

 

Stand by for updates!

And have a good day.

 

(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).

Riddle_Decipher
I am an HP Employee

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Message 36 of 55
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Hi! I tried more than 2 hours installing this printer wirelessly, but it looks impossible, it works only through USB cable. Could you send me the step by step to reset the factory defaults and then I'll try one more time to install it wirelessly?

 

Thank you.

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HP Support Agent
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Message 37 of 55
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@Ajauri

 

Welcome to HP support community.

 

Provide the printer model number or the product number?

Which operating system is installed on the computer to which this printer is connected?

 

Reply with the requested information for more assistance.

Cheers.

Sandytechy20
I am an HP Employee

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Message 38 of 55
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Can you please help me and send me instructions to do a factory reset of hp laserjet pro mfp m28w. I have switched router and can´t access the printer over wireless anymore.

 

Best Regards,

Karl

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Message 39 of 55
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Solved it: Press the wireless button over 20 seconds, until wireless LED button, attention LED and power button LED start blinking, then release  the wireless button. After that click the 'X' button.

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Message 40 of 55
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hi, is it possible to reset the printer blocked during firmware update? The printer is now locked with a flashing HP writing. I have already tried the suggested reset but it didn't work. Thank you Alfonso
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