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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP LaserJet Pro MFP M28w RESET FACTORY SETTINGS

Create an account on the HP Community to personalize your profile and ask a question
01-12-2020 10:27 AM
I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.
Hope this helps! Keep me posted.
Asmita
I am an HP Employee
01-24-2020 11:35 AM
@Omnivoracity Which printer do you have? Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
And @RDXS since you've mentioned the model name of the printer, I suggest you check my private message for steps on performing a full reset, the instructions are designed for your specific printer and if anyone with a different model would try the steps, it may render the printer unstable, hence a private message would be the safest way of sharing this information: Click here to know how the private message function works.
Stand by for updates!
And have a good day.
(P.S: If anyone wants these instructions for their specific printers, please create a public post and tag me, I'll be happy to help).
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
03-01-2020 09:03 PM
Hi! I tried more than 2 hours installing this printer wirelessly, but it looks impossible, it works only through USB cable. Could you send me the step by step to reset the factory defaults and then I'll try one more time to install it wirelessly?
Thank you.
03-04-2020 01:17 PM
Welcome to HP support community.
Provide the printer model number or the product number?
Which operating system is installed on the computer to which this printer is connected?
Reply with the requested information for more assistance.
Cheers.
Sandytechy20
I am an HP Employee