HP OfficeJet 3830 will not print in color all of a sudden

[deemerdot]

I can't do the various items posted this afternoon, however just to let people know about the movie Office Space...the printer scene there?...https://youtu.be/fjsSr3z5nVk

[JeffreyCox]

LOL! Awesome!

Alas, I just don't have that much energy to make the poor thing out into the desert.  All in all, it's been a good printer. 🙂 

[deemerdot]

Ok, I am issues with my new printer...won't print in color. I see the HP people said it would take additional support from others within the company. Did they come up with a repair for you? Thanks. deemerdot

[deemerdot]

I have an email to a guy that could fix anything related to printers or computers. I will have to pay him. I have copied the various fixes into Word (fortunately it still prints out in black only) for this guy to see. If I can't get in touch with him, I will try the last thing you did...the simple remove it and install it but if this doesn't work, I'm taking it back to where I bought it. Fortunately, I bought the extra protection plan but the downside---I will most likely have to get another IT guy to come install it. 

[sandytechy20]

@JeffreyCox

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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[JeffreyCox]

@deemerdot - they did not. I myself just removed and re-added the printer as mentioned above. Yes, it now works. 

[deemerdot]

No, nothing I tried worked. I figured it was time to pay a pro so I took my computer to a small business here in town. He uninstalled everything for the HP Printer and uninstalled any hanging files from the old Cannon I had. When he finished, I paid him, brought it home and did what he told me to do...it works now. 

[deemerdot]

I paid a pro to fix this...I knew I would have to go that route. But you know, this really should not be necessary. It is like buying a new car---it drives forward and backward until you get it home---then it won't go into reverse. Same thing...

[Fersandiego]

I have the same issue , i did all the suggestions, Im invest 4 hours and nothing happened, this is a piece of crap. I will return right now.

[Betty0610]

@Fersandiego

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