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n34
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Message 1 of 10
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HP Officejet 4500 Shadow Printing

HP Recommended
HP Officejet 4500
Microsoft Windows 10 (64-bit)

I've had this printer for many years and have had no issues.  I recently installed a new HP ink cartridge and now it is printing text shadows.  Printing from chrome and PDFs usually print shadows and when printing from word there are no shadows.  I've searched pretty extensively online and have not found a solution.  This printer is pretty much useless to me right now. 

 

https://imgur.com/3EQcNF3

 

20210603_082738.jpg

 

9 REPLIES 9
Valsimot
Level 13
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Message 2 of 10
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If it prints fine from Word then your printer is fine.

 

Did you have any recently adobe reader update?




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tonerspills
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687 346 55 121
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Have you tried printing PDF's from adobe acrobat reader? If documents are printing fine from Microsoft word, but not Chrome- then most likely this is a software issue and not a problem with the printer. Looking at the image, that is a direct shadowing effect being applied by software.

Chrome and Edge do not print properly at the moment. I recommend saving any files locally and not printing them from a web browser.

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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n34
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The cartridges are the only thing that have been changed, with the exception of any automatic windows updates. I've tried printing the PDF in chrome, edge and nitro pro.  All have shadows.

 

This seems to be a known problem, but I have not seen any solutions.  The only change made was installing a new HP cartridge.  I've aligned and cleaned them several times. 

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tonerspills
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The windows updates are most likely the cause for your issues. Windows 10 can update twice a week or more. It is possible that those updates are causing issues with various software programs, or making changes to your printer driver. I would be surprised if the issue with a font specific drop shadow was caused by a genuine HP ink cartridge.

 

Have you tried using acrobat reader DC? Nitro, just like any other software provider, may have to make updates and changes to their software to keep up with what micro soft is doing.

 

I'm interested in what solves this, because I will probably be seeing it soon. Good luck!

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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n34
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I just downloaded the most recent version of acrobat DC and that did not solve the issue.

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tonerspills
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Thank you for trying. Just to verify. If you print and internal test print or report from the printer, the shadow is not there? Can you verify or maybe try a new style of the driver version in the printer properties from the print driver in the control panel? (I've seen windows 10 change the driver type to an IPP driver from the UPD on laserjets, not sure what the effect may be on laserjets)

 

win10C.png

It could possibly be a printhead alignment issue, but it seems like that would make it do it on everything you print.

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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n34
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The test print has no shadows.

kIRjxIj.jpg

 

Here are some of the settings, is there anything else you'd like to see?

prop.png

prop1.png

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Alex5678
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I had exactly the same problem for the past 2 days. After trying cartridge cleaning, alignments, driver reinstalls etc, I finally tried changing the color cartridge too and everything went back to normal. I guess it has something to do with the cartridges' chips/firmware, since apparently they the one pair doesn't work properly, while the other does.

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n34
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I just ordered a new color cartridge, I will report back when it arrives.  Thanks for the info!

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